Estate Agency Office Manager

Estate Agency Office Manager My lovely client is an independent property business dedicated to providing exceptional Estate Agency services to clients across the Horsham District. With a commitment to professionalism, integrity, and client satisfaction, They are a trusted name within the industry and community. They are currently seeking a dynamic and Office Manager to join our team and oversee the efficient operation of our office and be proactive in Sales Progression to facilitate smooth transactions for our valued clients. Position Overview: You will be responsible for managing the day-to-day administrative and operational functions of our office and be capable of managing property sales transactions from offer acceptance to completion. You will serve as the primary point of contact for clients, solicitors, mortgage advisors, and other agents, ensuring that all parties are kept informed and that transactions progress smoothly and efficiently. Experience is essential for this role. Key Responsibilities:

• Oversee the general administration of the office, including handling correspondence, managing filing systems, and organising office supplies.
• Coordinate and schedule appointments, meetings, viewings and property valuations.
• Act as the primary point of contact for clients, responding to enquiries, providing information, and addressing concerns in a timely and professional manner.
• Manage the 'shop floor' area, greeting visitors, dealing with and directing incoming calls to the appropriate personnel.
• Assist in the preparation of property listings, marketing materials, and sales contracts.
• Maintain accurate records of property transactions, client interactions, and office expenses.
• Supervise administrative staff and provide guidance, training, and support as needed.
• Ensure compliance with industry regulations, company policies, and legal requirements.
• Collaborate with estate agents, brokers, and other team members to optimise office operations and achieve business objectives.
• Contribute to the development and implementation of office policies, procedures, and strategies to enhance productivity and efficiency.
• Manage the progression of property sales transactions from the point of offer acceptance through to completion.
• Liaise with clients, solicitors, mortgage advisors, surveyors, and other parties involved in the transaction to facilitate timely and efficient communication.
• Coordinate the exchange of contracts and ensure that all necessary documentation is completed accurately and in a timely manner.
• Proactively identify and resolve potential obstacles or delays in the transaction process, working collaboratively with all parties to find solutions.
• Keep accurate records of all communication and documentation related to each transaction, ensuring compliance with regulatory requirements and company policies.
• Stay informed about market trends, legal requirements, and industry best practices related to property transactions.
• Collaborate with colleagues in the sales and administrative teams to optimise efficiency and effectiveness in the transaction process.

Qualifications: Previous experience in office management within the Estate Agency profession is essential.

• Strong organisational skills and time management abilities, with the capacity to prioritise tasks and manage multiple transactions simultaneously.
• Excellent communication and interpersonal abilities, with a professional and friendly demeanour.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Knowledge of industry terminology, practices, and regulations is essential.
• Leadership qualities with the ability to motivate and manage a small team.
• Attention to detail and a commitment to accuracy in all tasks.
• Ability to work independently with initiative and minimal supervision.
• Flexibility to adapt to changing priorities and handle unexpected challenges.
• A proactive approach to problem-solving and a positive attitude towards teamwork and collaboration.

You must be able to commit to working on a Saturday - at least two out of every 4. You will of course, have a day off during the week. The role comes with a competitive salary and very generous commission package on top - with no personal KPI's targets. Parking is provided. Great holiday allowance, plus you won't work bank holidays!They have a small and very friendly team. They have fun but work hard. They need someone who is going to be a solid member of their team who can be 'on the ball' and helping everyone achieve and be the best! If the above sounds like you, do not hesitate to apply now!