EUC 3rd Line Engineer- Inside IR35

Investigo's major client is currently seeking an experience EUC 3rd Line Engineer to join an existing team. The role requires someone who holds a wide-ranging technical skillset, works well within a close-knit team, can
self-manage their workload, and above all, enjoys the challenge of working with technology.
The position sits alongside other Infrastructure engineers and specialists. As a team, they are responsible
for designing, implementing, and maintaining all aspects of the end user technology estate.

This is a hybrid working role split between London or Surrey.

Key responsibilities

• Perform as a key member of the IT Infrastructure Team, working closely with other team members, and
• colleagues across the IT Department in order to support all systems and technical processes.
• Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to
• aid internal staff.
• Provide excellent customer service and support for internal staff via email, Teams or face-to-face.Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting
• issues related to the system environments.
• Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
• Understand the requirements of the business and suggest appropriate technologies to help deliver business
• goals.

Key Skills

• Proven track record of technical system implementation, both from an Infrastructure and Application
• perspective, covering multiple platforms and technologies.
• Excellent general experience with Microsoft technologies across the board.
• Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS
• images using SCCM or Windows Deployment Services (WDS).
• Windows Server OS implementation experience across multiple platform roles, including Active
• Directory, Group Policy management, Remote Desktop Services
• WSUS update patch management
• Strong Microsoft SCCM deployment, configuration, and app packaging experience.
• Strong scripting ability in the likes of PowerShell or similar languages for the purposes of automation, user
• administration, application deployment, and system integration.
• Strong experience with Mobile Device Management services, ideally VMware Workspace ONE (aka Air
• Watch) and Apple Business Manager.
• Good experience of working within an AWS Cloud environment, particularly managing EC2 instances and
• ideally AWS Workspaces (VDI).
• Good experience of working with a Remote Desktop Services environment, ideally including deployment of
• virtual apps.
• General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs,
• Firewalls, IP routing, and Wireless configurations.