Evening Patient Access Clerk

To be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets. To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested. To be responsible for the booking of interpreters for patient clinic appointments as requested. To take necessary action to book, cancel or change appointments on the PAS. To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice. To raise any foreseeable capacity issues where patient slots are not available to your line managers To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance areavailable. To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted. To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format To provide a patient focused reception service, ensuring that the service is efficient and welcoming. To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7 To make appointments, place on OWL and discharge patients where necessary using PAS To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic. To arrange transport for patients as required. To accurately input and update all patients related information onto the computerised Patient Administration System. To ensure that the 18 week RTT pathways are opened and closed appropriately. To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards ofconfidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues. To be familiar and comply with all Divisional and Trust policies, procedures and practices. To take part in the annual appraisal system. To cover in the absence of colleagues as required. To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required. To assist with the training of newly recruited Patient Access staff, including an introduction into working practices and procedures. To participate on the Bank Holiday Rota if required To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager To have a duty of care and keep the department tidy To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department. To ensure data quality & departmental standards are maintained & kept up to date at all times