Events Assistant Manager

We are looking to recruit a C&B Assistant Manager

As our C&B Assistant Manager you will demonstrate excellent organisation and communication skills and be passionate and knowledgeable about hospitality and customer service. You will be responsible for running conferences, functions, weddings & events. You will assist at out popular tribute and disco nights.

Nestled in the countryside, Old Thorns is a four-star hotel and resort located in Liphook, Hampshire. We are easily accessible from the A3, and only 30 minutes from Guildford and Portsmouth. We offer 150 bedrooms, 50 luxury apartments, 8 conference rooms & 3 function rooms, our largest catering for 450+, an out of this world health club, beauty spa, two restaurants, a sports bar, cocktail bar, our own Oties cafe and a championship golf course.

Main Responsibilities:

• To ensure the smooth delivery of functions & events
• To liaise with organisers and sales department to ensure clients requirements are understood and delivered
• To ensure functions & events are carried out according to the client contract including room layout, equipment hire, etc
• To always exceed the expectations of our clients and guests
• To assist in motivating your team ensuring they are delivering the highest standards of customer service
• To be fully aware of current licensing laws and to serve alcohol.
• Assisting with the recruitment and training and development of staff

Knowledge, Skills & Experience Required:

• Have a proven record of customer service excellence
• Possess the ability to motivate, inspire and train a team
• Adopt a hands-on approach and lead by example
• Have immaculate personal presentation skills
• Have a passion for delivering excellent customer service
• Be efficient, organised and have excellent communication skills
• Possess strong industry and food knowledge and be able to advise guests on food and beverage choices and accompaniments

What are the Old Thorns employee benefits?

• Competitive salary
• Meals on duty
• Long Service Awards & Long Service Holiday entitlement
• Generous refer a Friend Bonus
• Discounted Health Club Membership
• Discounts across the F&B outlets
• Employee Assistance Programme
• Free on-site parking

We know our success is a combined effort across all our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates within the Resort. We are proud of our legacy to internally train and develop staff, embracing opportunities that will benefit ongoing L&D and the organisation’s success. We promote diversity and inclusion in the workplace and strive to provide the upmost experience at Old Thorns for guests and employee alike.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

To find out more visit www.oldthorns.com

Job Type: Full-time

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Referral programme
• Store discount

Schedule:

• Weekend availability

Supplemental pay types:

• Tips

Application question(s):

• Are you 18 or over to serve alcohol?
• Are you able to work a mix of shifts, weekdays, weekends, mornings and evenings?
• What are your salary expectations?
• please indicate best time to contact you if we wish to discuss further.
• Are you able to reliably commute to Liphook, Hampshire, GU30 7PE for this work?

Experience:

• Events management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Assistant C&B Manager