AddressJob Number 24039792
Job Category Sales & Marketing
Location Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
An exciting Events role in the hotel's Sales & Events team with the primary responsibility of assisting new and existing customers with their enquiries for conferences, meetings, events and group bedrooms. This role is suitable for candidates with a passion for customer service as engagement and attentiveness is key, and who can demonstrate effective time management skills. The sales environment is fast paced and dynamic, where you will be dealing with a broad range of enquiries from small simple meetings to large multi-day events. Career development opportunities are available for those looking to progress their career with Marriott and your team leader will support you with your goals and aspirations from day one.
Specific Duties
The Event Executive:
Is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.
Provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.
Prepares all group and event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.
Recognizes opportunities to maximize revenue, conversion and drive repeat business.
Takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
In Sales and Events, we strive to make a lasting impression when working with our clients.
Guest Satisfaction
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Provides excellent customer service. Ensures all associates involved in and group and event or booking understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Perform other related tasks as assigned by management.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
