Existing Business Account Manager

Job Description:

Existing Business Account Manager

Salford Quays

Hybrid Working (up to 4 days WFH per week)

Permanent

Full Time (37. 5 hours per week)

£27,000 + commission + fantastic benefits

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role holder will be responsible for reaching KPI's and reaching set revenue target in term and guiding clients / brokers through products and full sale. The role holder will be taking responsibility for creating, managing and maintaining relationships between Bupa and intermediary clients on behalf of Bupa Health Services.

How you'll help us make health happen:

• Telephony activity requirements are achieved, including inbound service levels and abandon rates as well as outbound targets and achieve quality and volume targets as given in the business plan
• Develop and maintain existing relationships with our SME customers. This may be in the form of product training, continued touch points through-out the year and working alongside current business development managers for possible onsite visits
• Managing existing accounts you will seek out opportunities to cross sell other Bupa products in line with Bupa standards
• Demonstrate a thorough understanding of Bupa products and services and proactively sell to these to clients as suitable. You'll be required to engage with clients. Provide quality advice and identify opportunities to sell Bupa products and services including, health assessments, primary care, occupational health, physio, employee assistance programme plus many more
• Demonstrate a thorough understanding of Bupa products and services and proactively sell to these to clients as suitable. You'll be required to engage with clients and provide quality advice and identify opportunities to sell Bupa products and services including, health assessments, primary care, occupational health, physio, employee assistance programme plus many more
• Sales experience with particular focus on making recommendations based on client need
• Experience of working within a sales environment and understanding of KPIs and target related goals.
• You will have the full responsibility to manage every aspect of the client and Bupa relationship as well as working with our Service Delivery Partners to ensure our clients get an excellent service

Key Skills / Qualifications needed for this role:

• Sales experience with particular focus on making recommendations based on client need is desirable
• Experience working within a sales environment is desirable
• Experience in a target driven, customer focused role with a passion for hitting targets and earning commission
• Great listening and communication skills
• The ability to think on your feet and bounce back if you don't get a sale
• Strong enough IT skills to move quickly between systems

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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