Export Sales Admin Team Manager

Our long-established family-owned client based in state-of-the-art facilities in Stonehouse, have an exciting opportunity for an Export Sales Admin Team Managerto join their small friendly team on a permanent basis. This is a great time to join, things are constantly growing and developing and there are lots of opportunities for the future if desired.

The role will involve managing a small team (5) to provide a high level of detailed and accurate end to end order processing with responsibility of all documentation for distribution of products via third party haulage worldwide whilst ensuring complete customer engagement and satisfaction. As well as managing the team we are looking for someone who is happy to be hands on and step in to cover when needed.

Responsibilities:

- Manage the team processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams.

- Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way

- Identify areas for future business enhancements and ways to improve customer experience

- Review invoices and costs to ensure accuracy of charges prior to signing off

- To cascade key information as required including dispatch/shipping requirements

- Monitor customer feedback and ensure key issues are addressed

- Production of accurate reports, data and analysis when required

- Ensuring invoices are adequately prepared, distributed and communicated

- Ensure all dispatch and delivery requirements are communicated

- React to supplier error reports and work through to positive resolution

- Taking responsibility for the end-to-end order process

To apply for this role, you will need previous export experience. Experience of using SAP would be an advantage but not essential.

Hours: Monday - Friday - 8.30am - 5pm

Salary: Up to 40k depending on experience