EY Foundation - Business Systems Technical Lead - London, Birmingham, Manchester or Glasgow

Introduction to EY Foundation
The EY Foundation is a charity and a company, limited by guarantee, established in 2014. We were founded by EY, the professional services firm, which continues to provide funding and donations to the charity under a multi-annual funding agreement.  We are governed by a board of trustees, who are supported by a number of committees and leadership and management teams. 
 

The EY Foundation helps young people, disadvantaged in the labour market, to fulfil their work potential. We are unique in our position as the link between employers and young people, having strong relationships with both. 
 

Our work involves designing, developing and running our own services: Smart Futures, Our Future and Accelerate, as well as raising independent funds to support new initiatives and reach more young people across the UK. We work with organisations from across all sectors, including commercial, not-for-profit, education and government.
 

As an independent charity we have to diversify and raise our own income through traditional fundraising, grants and, increasingly, through the development of our work with corporate partners.
 

EY Foundation is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will need to undertake an Enhanced DBS check via the Disclosure and Barring service, where appropriate.
 

At the EY Foundation, we have a hybrid working model in which our staff work from the office (one of our hubs in London, Birmingham, Manchester or Glasgow) at least one day per week.
 

Our roles
Within the Foundation we adopt flexible roles that reflect the dynamic nature of our charity and enable our people to learn, develop and grow their skills and open up career opportunities. This is part of our investment in you.
 

This role profile provides an outline of what will be involved in your role rather than an exhaustive list of duties. Both you and this role will naturally evolve.
 

Our values
In your role you will be expected to demonstrate or develop leadership competences based on the Foundation’s four key values. They are:

• Growth mindset – increase our impact on more young people through dedication, innovation and hard work 
• Empower people – everyone is given the opportunity to develop and to succeed
• Courage – use new learning and diversity of thought to challenge the status quo, embracing lessons learned even if a project misses its targets
• Collaboration – build relationships – internally and externally – to share ideas, embed an inclusive approach, and achieve bigger outcomes.

Our commitment to diversity and inclusion
The scale of the challenge to tackle racial inequality is huge but we are passionate in our determination to secure change – both for our organisation and the young people we serve. 
 

With over 80% of the young people we work with from Black, Asian or ethnic minority communities, our team and Board need to reflect the young people we support. 
 

In 2019, we made diversity and inclusion a strategic priority, with a focus on race and in 2020 we published eleven race commitments. This included 50% of our team and leadership team coming from the Black, Asian or ethnic minority communities by 2025. Specifically, it is our objective that 30% of

our team and leadership team will come from the Black community. You can find out more here.
 

Your role as Technical Lead
Whatever your specific responsibilities and specialisms, as a Technical Lead you will be customer and delivery-focused, structured and organised in your approach to your work. You will be adept and creative in resource management and an expert in your specialist field. You will be a clear, proactive communicator and highly engaged and mutually collaborative in your work and that of your colleagues. You will take personal ownership of your work and will be proactive in your own development.
 

Your role as Business Systems Technical Lead
You will directly report to the Head of Data & Impact and join the Data & Impact Team. 

Purpose of Job: With the support from the Head of Data & Impact, the post holder will be required to take ownership, guide and lead the continued development of the firm’s key Business Systems, which include: Microsoft Dynamics 365 CRM (D365), SharePoint, Power BI and other business intelligence software as required. Ensuring that the technology is scalable, high quality and fit for future development and integration with current systems will be key.

About You: You will be key to the D365 implementation and improvement project, working with stakeholders across the whole organisation to ensure our solution is built, maintained and enhanced in line with business needs. You will have project management experience and be technically minded, with an understanding/awareness of D365 and Azure DevOps, ideally from a system administration perspective. You will be comfortable working and leading communications with all areas of the business to lead, train, guide and support their use of D365 and other core Business Systems.

1. Overseeing Core Business Systems: Manage the administration, maintenance, and development of key Business Systems like D365, Azure DevOps, Power BI, and SharePoint. Ensure these systems run smoothly and are continuously improved.
2. Supporting Continuous Improvement: Actively seeking opportunities to enhance technology and business processes, and implementing changes to drive efficiency and effectiveness across the organisation.
3. Conducting Market Research: Identifying new system solutions and technologies that can improve business capabilities, including exploring options like Artificial Intelligence, machine learning, chatbots, and sentiment analysis.
4. Participating in Data & Impact Planning: Work with others to develop data and impact strategies. Ensure Business Systems support data-driven decision-making and help achieve strategic goals.
5. Workflow and Application Development: Lead the creation and implementation of workflows and applications to streamline business processes. Plan technical updates and improvements to support organisational goals.
6. Interdepartmental Collaboration and Problem Solving: Working closely with different functions to design and implement data driven solutions for workflow management and reporting/visualisations, supporting informed decision making.
7. Mentoring and Training: Provide mentorship and training to boost digital skills and capacity within the organisation. Ensure team members have the skills needed to use technology effectively.
8. Managing External Relationships: Collaborating with external developers and systems integrators to deliver key projects, providing supervision and support as required to ensure project success and adherence to deadlines and service standards.
9. Dashboard Development and Data Migration: Help develop, monitor, and manage organisational dashboards, target monitoring, survey development, and data migration activities as needed.
10. Promoting Engagement: Encouraging proactive involvement in internal activities and events, fostering a culture of engagement and participation among staff members.
11. Flexibility and Adaptability: Acknowledging that the duties and responsibilities outlined in the job description may evolve over time to meet the changing needs of the organisation, demonstrating a willingness to adapt and take on new challenges as they arise.

Your experience and knowledge
What you will bring to the Foundation is your demonstrable experience and knowledge in the following areas:

1. Technical Proficiency: Have some experience and a willingness to learn about Microsoft technologies like D365, Azure DevOps, and Power BI. Show skill in managing Business Systems.
2. Analytical Aptitude: Ability to grasp complex business processes and technical requirements which enabling the development of effective solutions tailored to organisational needs.
3. Cloud Technology: Experience in working with, integrating and managing cloud-based technologies such as SharePoint, Power BI and Dynamics 365 CRM.
4. Confidentiality and Integrity: Demonstrated track record of handling sensitive information with discretion and maintaining high professional standards to mitigate organisational risks.
5. Effective Project Management: Able to stay composed and manage workload effectively in fast-paced environments, even under pressure.
6. Resilience and Adaptability: Capable of maintaining composure and managing workload effectively in fast-paced environments, even under pressure.
7. Decision-Making: Skilled in making informed business decisions and overcoming challenges to deliver effective technical and process solutions.
8. Clear Communication: Strong written (e.g., report writing) and verbal communication skills (e.g., training delivery), enabling effective interaction with stakeholders at all levels.
9. Collaborative Approach: Ability to work well within teams and independently, being adaptable and promoting a collaborative culture.
10. Commitment to Diversity and Inclusion: Dedication to fostering a diverse and inclusive work environment where every individual is valued.
11. Social Impact Orientation: Passionate about making a positive difference in the lives of disadvantaged young people, aligning with the mission of the EY Foundation.

Your competence
You will be able to demonstrate the competences expected of the EY Foundation management job family. Where you need more time to fully develop those competences we will support you in so doing. 
 

For details of the required competences see our annexed competency framework.