Facilities Assistant - Newcastle (NRNFA)

Job Introduction

We are looking for a Facilities/Operations Assistant to join our Rapport team, based at our client’s building based on Newcastle Quayside. The client is a prestigious Magic Circle Law Firm, and you will play a crucial role in providing excellent service to clients and customers.

The role is ideal for someone looking for variety in their day to day, providing 5-star customer service to our clients site in Newcastle. We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career.

This is a full-time, permanent role (40 hours per week); Monday – Friday; 9 AM – 5:30 PM.

Your responsibilities will include:

• Standing, greeting, and welcoming clients, suppliers, internal staff courteously and efficiently
• Communicating with hosts, and escorting clients to the allocated conference room, if required
• Reporting faults and repairs for timely remedial action
• Liaising with key service teams to ensure the overall service is timely and seamless
• Handling telephone calls and providing secondary support to the helpdesk, when required covering holidays and absences
• Providing a second level of technical support as and when required and maintaining good working knowledge of the Condeco Room Booking and Visitor System
• Ensuring visitors and contractors’ passes are issued
• Arranging print services for staff on site
• Managing the site catering, stock checks, weekly and ad-hoc orders

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have excellent communication skills and the ability to manage challenging situations
• Be able to identify innovative ways to develop processes to improve efficiency
• Be proactive, adaptable flexible, with great attention to detail and ambition to learn and grow
• Have an outgoing personality and be able to easily build rapport with key stakeholders
• Be passionate about delivering high standard service and going the extra mile

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience

Rapport