Facilities Help Desk Coordinator

Are you passionate about providing exceptional customer service? Do you have strong administrative experience? If so, we have an exciting opportunity for you! 

We are looking for a skilled and motivated Facilities Help Desk Assistant to join a well-established team. You will be responsible for ensuring clients receive the highest level of service and support. You will work closely with the engineers and technicians to schedule and coordinate service calls, manage inventory, and maintain accurate records.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment. You should be comfortable working with customers over the phone and via email and have experience using systems.

Salary: £25,000 - £27,000

Location: Coleshill, Birmingham 

Working hours: Monday to Friday (08:30-17:00)

This is a permanent, office-based role.

The role:

• Schedule and coordinate service calls with customers and technicians
• Answering emails & telephone calls from both customers and internal colleagues
• Provide exceptional customer service and support
• Administration of job reports from the field-based team
• Work closely with engineers and technicians to ensure timely completion of service calls
• Use scheduling software and inventory management systems to manage workload and resources
• Continuously improve processes and procedures to enhance customer satisfaction

The ideal candidate:

• An ability to manage and prioritise your workload in a fast-paced environment
• Excellent verbal communication skills
• Expertly handle all contact with our customers via telephone and email
• Excellent time management skills enabling to meet all set deadlines
• Comfortable using all Microsoft Office programs
• A positive, proactive and customer focused attitude

Don’t miss out on this incredible opportunity and click the APPLY NOW button below!