Facilities Helpdesk Coordinator

About the Role:
My client is seeking a dedicated and organised Facilities Helpdesk Coordinator to join their team. The successful candidate will be responsible for managing all helpdesk activities related to facilities management. This includes coordinating with the facilities team, handling incoming calls and emails, logging requests, and ensuring timely resolution of issues.
Key Responsibilities:

• Manage the Facilities Helpdesk, ensuring all calls and emails are answered promptly.
• Log all helpdesk tickets accurately and assign them to the appropriate team member.
• Monitor the progress of tickets and ensure they are resolved in a timely manner.
• Coordinate with the facilities team and other departments as necessary.
• Provide regular reports on helpdesk activities and ticket resolution status.
• Contribute to the continuous improvement of the Facilities Helpdesk process.
• Work on rota for out of hours on call

Qualifications and Skills:

• Previous experience in a helpdesk is essential
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively.
• Proficiency in helpdesk software and other computer systems.
• A proactive approach to problem-solving.

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk