Facilities Management Helpdesk Administrator

oin our growing team in Plymouth as our new Facilities Management Helpdesk Administrator. If you can bring drive, dedication and experience of working in an office for a service provider, we’ll give you the platform to succeed in your career with our independent service company.
Facilities Management Helpdesk Administrator
Plymouth, PL6 7PY
Full time (Mon to Thu, 8:30am - 5pm; Fri 8:30am - 4.30pm), permanent
£22,000 - £23,000 dependent on experience
Please Note: Applicants must be authorised to work in the UK
Lorne Stewart Facilities Services is a leading UK independent service business. Through our network of offices across the UK, our Facilities Management team ensures the delivery of a high quality FM service to a broad range of clients. We offer high quality hard, soft and Total FM services tailored to meet our clients’ needs.
Benefits
A generous salary of up to £23,000 per annum
25 days annual leave
Casual dress
Annual bonus
Early finish Fridays
Role Description
The Facilities Management Helpdesk Administrator will work within a very dynamic Helpdesk team, processing scheduled and triaging reactive work orders based on risk, ensuring response and completion targets are met within the required timeframe(s). Using the Client’s CAFM system to ensure proactive communication with all stakeholders.
Key Accountabilities:
Effectively manage and triage jobs allocating to the appropriate resource in a timely manner to avoid performance failure penalties
Accurate inputting of information into the clients’ CAFM system
Daily liaison with clients, suppliers / contractors
Ensure communication in the CAFM system is clear, concise and ensures the best use of the client’s budget
Carry out other duties as and when required by Line Manager
Skills/Knowledge:
Previous office experience working for a service provider, coordinating a complex workforce
Excellent organisational skills
Reliable, excellent time keeping
Good communication skills
Good telephone manner
Problem solving and decision-making skills
Ability to multi-task
If the above sounds like you, we’d love to learn even more about your credentials and what you could bring to the company. We invite you to submit an online application today!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Admin, Administrator, Administration, Facilities Management Administrator, Helpdesk Administrator, Facilities Service Coordinator, Facility Operations Liaison, Facility Services Dispatcher, Facilities Operations Coordinator, Maintenance Service Coordinator, Building Operations Administrator, Facilities Dispatch Specialist, Service Desk Coordinator, Facility Support Administrator, Maintenance Operations Coordinator, Customer Service.