Facilities & Operations Manager

About the role

Join a dynamic and growing professional services firm committed to excellence in client service and employee development. We are seeking a proactive and detail-oriented Operations & Facilities Manager to lead our office support activities and ensure the efficiency and professionalism of our office environments across all locations.

In this role you’ll be managing office property administration and operational activities, overseeing a team of Office Coordinators and Assistants, ensuring we maintain the high standards expected of a professional services firm.

The role is based in our easy to reach office in Exeter (just off the M5), you’ll be supporting a busy office which houses 100 employees and is a collaborative hub for our southern offices day to day, you will also travel to our other office locations regularly as part of your role.

Key Responsibilities will include:

• Managing all office support activities and facilities management, including phone handling, purchasing, filing, events, reception, and parking.
• Developing positive relationships with key stakeholders.
• Ensuring compliance with property legal requirements and managing within budgets by working closely with the Finance team.
• Project managing, supervising, and coordinating the work of the Office Operational Team, delegating tasks accordingly.
• Ensuring timely and high-quality completion of tasks.
• Fostering a positive and can-do attitude within the team.
• People management of Office Coordinators and Assistants, including managing, developing, and providing feedback.
• Effectively leading and managing team members by conducting regular performance reviews and check-ins.
• Developing and implementing standardised office policies and procedures, partnering with key stakeholders as required.
• Keeping policies and procedures up to date and identifying opportunities for improvement.
• Building strong relationships with colleagues, clients, visitors, and customers in the office environment.
• Implementing health and safety processes and procedures, overseeing compliance across offices.
• Coordinating with relevant stakeholders to ensure ongoing compliance.
• Providing the Exeter office administration support and being part of the Local Markets Team, overseeing administration tasks across all offices.
• Regularly meeting with Office Lead Partners to ensure local office requirements are met.
• Providing high-level customer service and engagement to stakeholders.

About you

• Strong administration and organisational skills
• Financial/procurement experience (notably monitoring budgetary spend)
• Experience of managing people
• Excellent interpersonal and communication skills (verbal and written)
• Good IT skills with a good working knowledge of MS office
• Excellent attention to detail
• High level of regard for confidentiality
• Good understanding of data protection requirements
• Experience of Health and Safety and Property management is desirable

Why Bishop Fleming?!

Bishop Fleming is an independent leading provider of audit, accountancy, tax, and advisory services in the UK. With a turnover of £38.4m, the firm saw growth of 15.5% per cent over the last 12 months.

From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; Bishop Fleming has a wealth of knowledge and experience in areas such as internal and external audit, corporate and personal tax, corporate finance and deals and accounting services.

Bishop Fleming is currently ranked 33 in the Accountancy Age league table and is the number one provider of audit services multi-academy trusts in the academy sector. The firm was also ranked fifth in the inaugural UK Accountancy Age Mid-Tier Power Index.

With 8 offices spanning from the West Midlands to the South West, the firm has 43 partners and nearly 500 staff, and is a certified Great Place to Work®.

Bishop Fleming is a member of Kreston Global, a global network of independent accounting firms in more than 100 countries. 

We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. 

If that’s not enough, we offer a fantastic range of benefits including:  

• 25 days holiday plus bank holidays plus Christmas off!  
• Hybrid working  
• A contributory Pension scheme  
• Life assurance  
• Simply Health cashback plan including access to 24/7 online GP service and counselling services  
• Perkbox discounts and rewards platform with over 4,00 perks and discounts  
• Yulife employee wellbeing app  
• Social events with active social committees that plan internal and external events   
• Numerous opportunities for development 

Please contact Sam Ford, Talent Acquisition Manager if you would like to discuss this opportunity further.

We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working, which may help to accommodate parent or carer responsibilities, further studies and activities outside of work. 

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential.  We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated.  

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.