Address
Form of work
Salary- City Centre location, Premium Office
- Fantastic, family owned organisation
About Our Client
Our client provides Facilities Management services in technically demanding environment. Their portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.
Job Description
- Delivering great customer service to all clients and contractors
- Building outstanding working relationships with clients, contractors and other functions within the business
- Managing emails and phone calls
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
- Operating and being measured against business KPIs
- Demonstrating professionalism at all times
The Successful Applicant
- Tenacious and results orientated
- IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress
- Experience of Facilities or Helpdesk
What's on Offer
- Competitive salary of £25k
- Extensive corporate benefits including, Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays
- Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity
This is an office based position
Contact
Megan Arblaster-Nicholls
Quote job ref
JN-022024-6333190
Phone number
+44 161 829 0360
