Facilities Support Assistant

FACILITIES SUPPORT ASSISTANT - Hard & Soft FM

The role requires previous experience in a similar role.

As the Facilities Support Assistant – you will be working at our Head Office in Nottingham, playing a pivotal role in ensuring that all aspects of day to day operation are in perfect sync.

Responsibilities:

• Develop a strong relationship with Clients & Contractors to support high customer satisfaction results.
• Proactively engage with clients, contractors & suppliers keeping them informed of all works and services.
• Regularly review quotation statuses, chasing and communicating with clients, contractors & suppliers to keep the workflow uninterrupted.
• Chase contractors for updates, provide necessary schedules, and support sites with queries.
• Raising work order instructions & Purchase Orders – Experience with NAV an advantage.
• Update directories and keep systems up to date.
• Develop a flexible and adaptable approach to the work demands to ensure that tasks are prioritised.
• Have an understanding of building inspections i.e. common part areas i.e. corridors, fire escape routes, plant rooms, roof areas, service areas etc.
• Proactively manage Client fault reporting and day to day issues.
• The ability to own low level operations.

Person Specification:

• Experience within a similar role, with both hard & soft services experience
• Excellent organisational skills and adept at managing time effectively
• Confident and experienced using MS Outlook, Word, Excel
• A detail-focused individual with the ability to multitask, work under pressure, and navigate changing priorities with tight deadlines.
• Reliable and resilient under pressure, accepting responsibility and taking ownership & accountability.
• Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions.
• Ideally IOSH certified or working towards
• Experience of Producing & Reviewing RAMS an advantage.
• Communication skills - a good use of oral and written skills to communicate, in detail, accurately.
• Willingness for continuous development within the role including additional training.
• Full UK Driving Licence

Salary £25,000 - £30,000