Faculty Student Advisor

Location: Greenwich, Avery Hill and Medway Campuses Interview date: To be confirmed The University is introducing a new role, Faculty Student Advisors to strengthen our provision of pastoral support. We are currently seeking to appoint 20 Advisors across the university. As a Faculty Student Advisor, you will work in a small faculty team, based on the Greenwich, Avery Hill or Medway campus depending upon faculty, with central oversight provided by the Pro Vice-Chancellor Education. Alongside Academic tutors, Faculty Senior Tutors and year tutors (where applicable), you will provide support to students to ensure that they get the most out of their studies at the university. The Faculty Student Advisor will be the first point of contact for students struggling with academic or personal issues or who have informal complaints. You will provide pastoral support, resolve issues within your control, and signpost students where appropriate to other sources of support, including via the Digital Student Centre and to academic support via Academic Tutors or Programme Leaders. You will coordinate and maintain student support through initiatives like short appointments, drop-in sessions, online support, and follow-up. Within your faculty team, you will work to ensure continuity of support to all Faculty Students, identify enhancements to the service, and assist with key university processes as required. You will have relevant experience in a guidance/supportive role, extensive administrative experience and experience of working to senior colleagues with conflicting demands. You will understand diversity and equality issues, have excellent interpersonal skills, and an ability to communicate effectively at all levels. You will have excellent knowledge of Microsoft office, will be able to prioritise and manage your own workload, plan and manage projects, have excellent attention to detail and take an analytical and systematic approach to work. You will be a team player, able to work well under pressure and able to be highly discrete, maintaining a high level of confidentiality. You will have a commitment to undertaking professional development and a desire to develop in the role. You will have a degree, professional qualification or extensive proven relevant experience. For all informal enquiries please contact Jenny Marie, j.a.marie@gre.ac.uk Should you have any recruitment related queries please contact the People Directorate Team on sreca@gre.ac.uk We operate a hybrid working policy, as set out in the University’s Working Principles and Guidelines. Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.