Family Support Worker

At West Sussex County Council, we are ambitious for our children and our workforce and are committed to improving our services for children and families in West Sussex. You will join us at a key time in our improvement journey, while we focus on delivering flawless Family Support and driving forward our 'Children First' improvement plan.

The Early Help Service is an integral part of the Children, Young People and Learning Directorate. We work with children, families, and young people to help ensure that every child is supported to achieve his or her potential. Working collaboratively with social care so that all children and families are accessing the right help and protection from the most appropriate part of children's services.

The Opportunity

Salary: £27,344 to £29,777 per annum plus a Crawley Weighting allowance.
Working Pattern: Full time (37 hours per week)
Contract: Permanent
Locations: Crawley

Family Support Workers assess the needs of children, young people and families in order to access, coordinate and deliver the support they need to improve their outcomes and lived experience and prevent their difficulties becoming irreversible.

You'll deliver direct work and interventions around a range of issues to children, young people and their families that helps to keep children safe and supports and sustains positive change for them and their families.

As a Family Support Worker, you might find yourself supporting families:

• At the front door into services where you will work in collaboration with families and partner agencies to assess risk and needs and ensure children, young people and families can access the most appropriate service at the earliest opportunity.
• By providing them with supported help, working with the whole family to assess the needs of each family member, and to create a whole family plan with agreed outcomes that you will lead, and that the family and professionals will work towards.
• By providing bespoke and wrap-around support for school communities in order to prevent difficulties escalating and requiring targeted support.

You'll need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport and will require access to your own vehicle. There is a regular and intrinsic requirement to communicate in English with members of the public.

Key Skills:

• Works effectively with families in crisis, managing own and others' anxieties and working within the boundaries of the role.
• Manage casework effectively with children/young people and their families, establishing needs, setting objectives and reviewing progress.
• Engage and work creatively in partnership with children/young people and their families.
• Work in an empowering way with families, focusing on their collective strengths and resources.
• Reflect on own practice and to learn from experience.
• Analyse and interpret complex information and prioritise needs.

Qualifications and/or experience:

• NVQ level 3 Health and Social Care or equivalent qualification, demonstrating that level of ability in working with children / young people and families or relevant experience. Relevant organisational knowledge of systems, procedures and policies associated with operating a client focused service.
• Significant experience of working with children / young people and their families in a crisis situation and using a range of direct work interventions.
• Experience of working in a multi-agency context, demonstrating an awareness of differing roles and responsibilities.
• Knowledge of child and adolescent development and age-appropriate behaviour relevant to the Early Help service.
• Understanding of current childcare legislation and policy.
• Knowledge of Safeguarding policies and procedures.
• Valid and full driving licence and access to a vehicle / ability to travel around the county independently.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do.

For a full list of the benefits, you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05016

For an informal conversation or further information regarding the role, please contact Jules Wilson at or Victoria Small at .