Address
Form of work
SalaryROLE PURPOSE
You will be responsible for delivering a range of on demand/digital services in order to provide bereavement support, advice and information to and for children and young people, as well as family members and professionals.
Our On Demand Bereavement Service delivery takes place via a number of methods, including: taking calls on our Helpline; providing on demand digital bereavement support through our live chat text-based system; and responding to emails through our ASK email service. The role also involves co-facilitating psychoeducational groups on bereavement for children and young people and parent/carers via online platforms.
Working patterns in the On Demand Bereavement Services team are flexible to allow our services to run between the hours of 8am and 8pm, Monday to Friday. You will be expected to work on a rota basis, covering shifts of either 8am-4pm or 12-8pm as required.
You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests from children, young people, parents/carers and professionals for support and guidance. You will be an active and involved member of our team and contribute to all aspects of Winston’s Wish’s work to help us achieve our strategic goals and work towards achieving our vision.
