Address- Ensure the team give exemplary hospitality to the guest at all times
- Ensure that orders of beverage/ food are served promptly in accordance with hotel standards
- Ensure that the team are fully conversant with all operating systems
- Ensure the team work to agreed cleaning procedures and highest standards of cleanliness and tidiness is maintained at all times
- Ensure liquor and stock control is strictly maintained at all times.
- Ensure that the team adheres to the correct opening times and that open/ close procedures are followed.
- Maintain and improve beverage and food profits by monitoring wastage and breakages and implementing remedial actions.
- Ensure revenue is maximised through correct billing opportunities at all times
- Ensure that the team act upon all up-selling opportunities
- Report all maintenance faults to the maintenance department and follow up
- Ensure that all standards relating to security are maintained with emphasis on the following:
- Liquor Stocks
- Hotel Equipment
- Restaurant /Bar Keys/Floats
- Build a consensus and negotiate mutually beneficial solutions to problems
- Display a pro-active and consistent approach to stock control, cost control and cash control
- To display a pro-active and innovative approach to skills development and standards enhancement with your team
- Ensure communication procedures are effective and efficient
- Effectively administer and plan rotas, timesheets, lieu time and holidays to meet business needs and wage control
- Carry out appraisals as per Company procedures.
- Ensure recruitment, training, development and staffing levels are as required, whilst demonstrating a management style that is both ‘ hands on’ and strategic
- Continuously analyse actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation
- Be pro-active in getting things done and exceeding expectations of both guests and colleagues
- Develop interactive customer relations and to be aware of any possible future requirements
- Attend and contribute to all daily / weekly team meetings
- Have a through knowledge of and adherence to the law with regard to the following company regulations:
- Licensing Laws
- Health & Safety Regulations
- Food handling & hygiene laws
- Fire regulations and procedures
- First Aid Procedures
- Adhere to Company, Hotel and Department Service Standards
- Take part in any training and development activities as recommended
- Assist with induction and training of new team members and other new members of staff as appropriate
- Ensure new team members received departmental induction within their first week
- Adhere to Company image standards and ensure team fully comply with these
- Be fully conversant with and adhere to Hotel Fire Procedures, Health & Safety Policy and all other legal requirements
- Take on any other reasonable duties, or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: DA/003
