Address
Form of work
SalaryDomiciliary Field Care Supervisor to £ 25000 per annum. depending on experience Hammersmith /Fulham
Key Responsibilities
- Responsible to carry out Service User needs assessments, care/support plans and risk assessments.
- Take lead and attend the Service User’s first call to introduce the Care/Support Worker to the Service User.
- To be responsible for a defined patch of the clients and building good working relationship with social workers and others health care professional
- To compile client information/carer management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the performance and compliance against each patch).
- Ensure the standards and targets agreed for a weekly deadline are met.
- To organise and attend Service User reviews, including reviewing and updating of needs assessment, care/support plan and risk assessment documents
- To liaise closely with Care Co-ordinators to ensure correct Service User and Care/Support Worker matching for new Service Users.
- Ensure there is adequate cover in instances of Holiday/sickness cover.
- Deputise for Care Co-ordinators allocate unassigned calls during office hours as required.
- To allocate all unassigned calls during on-call hours - where visits can’t be assigned, undertake the visit
- To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinator and recorded appropriately.
- To undertake on-call duties as directed and record/report all on-call activity to the office.
- Undertake field-based training to ensure Care/Support Workers are working within their competency level.
- To ensure all reporting and recording documents are kept up to date.
- To work along with Quality and compliance Manager and ensure quality control procedures and processes are in place.
- To escalate all complaints and safeguarding investigations to the Quality and compliance Manager.
- To liaise closely with colleagues and other care professionals
- To assess Care/Support Workers again Skills for Care Common Induction Standards during shadow working sessions.
- Ensure all filing related issues in your patch is completed upon risk assessment, face to face review, spot check. medication competency, and direct filed observation.
- Fulfil any other tasks that may reasonably be assign to you from time to time, according to business needs.
- Cover for coordinators as necessary.
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