AddressAre you passionate about Technical Support?
Do you enjoy being part of a successful team?
Join our Remote Support Centre Team!
We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our subsea and surface pressure capabilities are industry leading. Services & Offshore is a key product company in OFE were we support all our customers for I&C and aftermarket service.
Partner with the best
As a Field ServiceTechnical SupportEngineer, you will be responsible forbeing the focal point for the Baker Hughes work scope with the Customer at the worksite and onshore remotely.Provide technical onsite direction and assistance to the customer in the Operation, Maintenance, Repair and Installation of Wellheads, X-trees and other Baker Hughes related equipment within the employee’s discipline. Provide communication to onshore support and the customer regarding all program activities and problems through accurate, regular and timely reporting.
As a Field ServiceTechnical Support Engineer, you will be responsible for:
Answering incoming calls and emails from the world-wide customer base looking for system, product and/or application support.
Completing case logging activities in our case management system.
Interacting with customers to review and prioritise support cases as per SLA’s whilst setting customer expectations.
Solving customer enquiries and requests that have known solutions.
Issuing service, technical documents (included changes) and Field Service Advisory to our global population of employees.
Managing and supporting our NPT process globally, own Servicemax data and processes.
Building and documenting Lessons Learned for the business and our FSE’s globally.
Supporting remotely using internal tools (Engage Subsea Remote) our Field Service Engineers offshore.
Building good customer relationship through our support applications and dialogue, enhancing our customers experience.
Update, review and improve Field Documentation, Field Service Manuals, operating procedures, projected related procedures and technical alerts.
Drive, support and communicate Field Service Engineering design reviews.
Be the lead in Engineering support to engageDirect on our product groups.
Be SME in engineering support on products within engageDirect tech hub.
Interpreting customer technical specifications, organizing and leading the design review ensuring that all customer requirements, technical risks, and past lessons learned are properly captured.
Support engageDirect case management protocols, NPT, Lessons Learned, Sir-Cam and support query tickets that come into the tech hub.
Collaborate with Engineering, engageDirect and Field Services on cross function initiatives on company priorities such as quality, cost control, design standard updates and Technical Support with the purpose of improving product competitiveness.
Fuel your passion
To be successful in this role you will:
Have sufficient experience in a Subsea Services role – specifically Controls, IWOCS, Completions and/or Wellhead.
Have sufficient knowledge of Drilling Operations and Offshore Installation processes.
Be skilled at discussing technical problems and solutions with the Customer.
Be skilled and confident to perform Troubleshooting and Repair work.
Have completed Training courses appropriate to FSE grade.
Be fully competent with all digital processes e.g.GRID, NPT/SIRCam/Agility/EPIMS etc.
Demonstrate working proficiency in written & spoken English.
Have completed relevant Technical Education / Apprenticeship Certificate.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
This role will involve shift work.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits.
Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
