Field Service Engineer

Field Service Engineer - £30k - South East
Our client is a premier provider specialising in cutting-edge in-store retail IT systems, services, and solutions. With over 25 years of industry expertise, we've forged enduring partnerships with renowned household brands across the fashion and hospitality sectors. Our commitment to trust, proficiency, and unwavering dedication ensures that we consistently deliver results.

About the Role:
We are currently seeking a dynamic individual to join our team as an Onsite Field Service Engineer. In this pivotal role, you will be responsible for providing onsite service and support to our valued customers. As a mobile Field Service Engineer, you'll be tasked with promptly addressing customer-impacting technical issues and conducting preventative maintenance to uphold maximum customer satisfaction. This role operates on a 5-day schedule, Monday through Friday, between the hours of 8am and 5pm.

Key Tasks and Responsibilities:

• Conducting preventative maintenance, including inspections of Automated Parcel Machines (APMs), repairing broken protective wires, and ensuring camera and digital video recorder functionality.
• Performing routine cleaning of APMs.
• Transporting hardware to and from customer locations as per assigned tickets.
• Collaborating with the KFP Helpdesk and clients to resolve tickets efficiently.
• Assisting in the design and construction of tools and equipment.
• Supporting the operation, maintenance, and repair of equipment.
• Adhering to and promoting safety standards.
• Addressing systemic issues and implementing short, medium, and long-term solutions.
• Participating in the installation, maintenance, and general support of systems.

About You:

• We are looking for candidates with prior experience in a similar role who thrive in dynamic environments.
• Strong problem-solving skills, meticulous attention to detail, and the ability to work autonomously are essential.
• Excellent communication skills and a customer-centric approach are paramount, as our customers are our top priority.
• Please note that a valid UK Driving Licence and willingness to travel long distances are prerequisites for this role.
• Previous experience with APMs, EPoS, and other retail IT hardware is advantageous.

Salary/Package:
In addition to a competitive salary of up to £30,000 per annum, we offer the following benefits:

• 25 days' holiday excluding bank holidays.
• Private healthcare coverage (including access to the Babylon app) for you and your dependants after a qualifying period.
• Company sick pay and life assurance.
• Recruitment referral scheme (£500 for each successful referral).
• Reward and Recognition scheme.
• Excellent professional development opportunities.
• Regular team and company social events.
• These benefits complement statutory offerings such as eye test vouchers and a workplace pension.

Click apply now or message me for further info.