AddressBeckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next ground-breaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
As a Field Service Engineer for Beckman Coulter Life Science you will be responsible for providing high-quality onsite customer support and represent the face of the company to our customers.
Conducting routine maintenance, installation, and repair of Beckman Coulter products at customer sites, including calibration, and mechanical and electrical testing, in accordance with maintenance contracts and production of Installation/Operation Quality documents.
Diagnosing system failures and determines the most cost-effective solution and escalating complex issues to a greater level of technical support or quality reporting system.
Reporting to the Field Service Supervisor, this role is instrumental in providing a high level of customer support, requiring close interaction and good working relationships with both our customers and colleagues in the Manchester region, with travel to other regions as required.
In this role, you will have the opportunity to:
- Production of test and calibration certificates in accordance with GMP policies.
- Responding to customer support calls within your assigned territory and escalating complex issues as required to ensure a timely fix
- Diagnosing system failures and determining the most cost-effective resolution
- Ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames.
- Ensuring accurate and timely completion of all paperwork, debriefing and reports and maintaining accurate car inventory.
- Drive to continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to the customer, thus enhancing customer satisfaction and retention.
The essential requirements of the job include:
- A minimum HNC (or equivalent) in a relevant technical subject
- Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels
- IT literate, good knowledge of Microsoft Office products & confidence with other IT applications
- Full clean UK driving license
Remote: At Beckman we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
