Field Service Engineer (Ups)

Drive technical excellence as a UPS Field Service Engineer, servicing critical power systems along the UK's M25 and M4 corridors. Ensure uninterrupted operations with your expertise in maintenance, installation, and emergency response.

Client Details

A global industry leader in critical infrastructure and power management, this company pioneers in creating cutting-edge solutions for uninterrupted power supply, cooling, and infrastructure management. With a legacy of firsts, including precision cooling for mainframes and an integrated enclosure system for distributed networks, they empower the backbone of the digital era, facilitating rapid deployment of data centre and computing resources to meet the growing demands of social media and cloud storage. Their expansive portfolio is matched by a widespread network of service centres, cementing their reputation as innovators in technology infrastructure.

Description

Key Responsibilities:

• 🔧 Conduct comprehensive UPS system installations, maintenance, and emergency repairs.
• ⚡ Troubleshoot complex technical issues, promoting a high first-time fix rate.
• 🤝 Foster strong relationships with customers, understanding and anticipating their needs.
• 📈 Identify and seize opportunities to expand service offerings and enhance business growth.
• 🔍 Regularly evaluate health and safety practices, aiming to eliminate risks and incidents.
• 📊 Maintain detailed records and reports, ensuring accuracy and timely submission.
• 🚗 Travel across the M25 and M4 corridors, with occasional national trips, providing expert field support.

Profile

Ideal Candidate:

• 🎓 Educational Background: Holds an HNC/HND in Electrical/Electronics Engineering or an equivalent technical qualification.
• 🛠️ Experience: At least two years of hands-on experience with UPS systems and power electronics, with a deep understanding of Medium Voltage applications.
• 🧠 Problem-Solving Skills: Demonstrated ability to troubleshoot and solve complex technical issues effectively.
• 🤝 Customer Service: Excellent relationship-building skills with a focus on delivering high-quality service to customers.
• 🕒 Time Management: Well-organised with the ability to manage time efficiently and work under pressure.
• 🚗 Travel Readiness: Possesses a clean driving licence and is willing to travel extensively, mainly across the M25 and M4 corridors, with occasional national travel.
• 💻 Technical Proficiency: Skilled in using Microsoft Office and possessing strong administrative capabilities.
• 📚 Continuous Learning: A strong commitment to personal and professional development.
• 🔄 Cross-Skilled Candidates: Open to electrical/electronic engineers from different sectors looking to develop a specialised UPS skill-set, with comprehensive training provided.
• This profile captures the essential qualifications, skills, and traits that make up the ideal candidate for the UPS Field Service Engineer role.

Job Offer

Whats on offer:

• 📅 Work Schedule: Mainly day shifts from Monday to Friday, with the understanding that urgent projects may occasionally require weekend work.
• 🚨 On-Call Rota: Participation in a 1:6 on-call rota, providing ample support while ensuring you have no other duties when on call.
• 💷 Competitive Salary: Attractive compensation reflecting skills, experience, and market standards.
• 🏖️ Annual Leave: 25 days of holiday plus public holidays, allowing for significant rest and personal time.
• 📈 Pension Scheme: 8% matched contributions, aiding in financial security for the future.
• 💖 Health care: Comprehensive life assurance and medical cash plan to ensure well-being.
• 🕒 Overtime and Urgent Work: Generous overtime compensation, with additional remuneration for the occasional urgent work outside regular hours.
• 🚗 Company Car: Provided with a fuel card, including authorised personal use, facilitating travel for work and personal needs.
• 📚 Professional Development: Opportunities for ongoing learning and advancement within a leading firm in the industry.