Field Service Engineers

The Field Service Engineers (FSE) are field-based positions responsible for supporting customers with on-site service, repair, or troubleshooting of medical devices within their territory/region. HOME BASED UK ROLE, OCCASIONAL TRAVEL TO WEST EUROPE. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Plan installation of devices and repairs by liaising with in-house field support team.
 Provide optimal customer satisfaction on all products lines and services.
 Install, repair, perform preventive maintenance, and retrofit instrument products.
 Support customers on the operational aspects of the instrument, equipment, and
software.
 Complete and submit all Regulatory and company required documentation.
 Provide remote diagnosis/repair support when needed.
 Relay field repetitive failures/issues to Field Implementation Team and management staff.
 Ensure that all repair parts are on site when needed and all related CRM transactions are
completed thoroughly and in a timely manner.
 Test repaired instruments in all operating modes per specification.
 Maintain inventory accountability for all parts, tools, and calibrated equipment.

MINIMUM QUALIFICATIONS
 Bachelor’s degree or equivalent technical education gained through work experiences.
 Previous Field Service experience in the medical device industry.
 Self-motivated individual with strong desire to exceed personal and company goals.
 Strong team player with flexible attitude to work priorities.
 Ability to manage expenses, travel arrangements and customer management
 PC, server, and network integration experience.
 Skilled in instrument operation, maintenance, and repair procedures.
 Strong communication and interpersonal skills
 Excellent Customer Service skills
 Computer skills (MS Office applications), basic networking knowledge & ability to
perform virtual communication tasks.
 Be able to lift/carry 60 lbs.
 Ability to travel overnight – up to 80% (some weekend travel).
 Clean and safe driving record

EQUAL OPPORTUNITIES EMPLOYER