Field Technician - Ashford

For this position, you must live in one of the following postcodes: CT1, CT3, CT4, CT6, CT7, CT8, CT9, CT10, CT11, CT12, CT14, CT16, CT17, CT18, CT19, CT20, CT21, TN23, TN24, TN25, TN26, TN27, ME13.

Join our team of Field Service Engineers and earn a competitive salary of £29,000, plus overtime (on average £4,700) and a performance-based commission of £2,500.

If you are a motivated and customer-focused individual with the skills and experience we are looking for, we encourage you to apply. After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and finding new challenges.

Millions of potential new customers will now have access to the Virgin Media O2 offering across the UK, giving them the chance to enjoy our new, faster broadband in their area at a reasonable price. This is where you come in.

• Be the expert in installations, fixing faults and delivering great customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organisation

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• A UK Manual driving license with no more than 8 points

The other stuff we are looking for

• Be comfortable working at heights and outside in all weathers
• Ability to display your problem-solving skills
• An organised individual, with a confident approach

What's in it for you

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

• A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
• 25 days of annual leave, including your birthday and all UK bank holidays
• A first-rate pension programme with up to 10% matching contributions
• The ability to buy and sell up to 5 days of leave to suit your individual needs
• Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
• Life insurance and a healthcare plan
• Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)

Next steps

If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.