File Handler - MOD NIHL Team

To manage and progress own caseload of Pre-Litigation Noise Induced Hearing Loss claims from the MOD.

Compensation package

Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex

Key Accountabilities

• Reviewing documents and preparing reports
• Reviewing evidence (including medical/personnel records/AFCS and War Pension records)
• Conducting investigations with Insured/obtaining witness statements
• Dealing with routine correspondence
• Completing and updating MI
• Providing initial reports and further reports/advice to clients
• Liaising directly with the Claims Handlers and Managers
• Complying with Client’s instructions
• Assisting team in achieving goals and objectives
• Achieve a chargeable target
• Billing
• Appropriate delegation to paralegals
• Adhere to the Keoghs Values

Working Hours

35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This role can be based in Coventry, Bolton or Leeds

Recruitment Criteria:

• Technically proficient in dealing with NIHL cases and/or having a willingness to learn quickly in a technically challenging environment
• Experience in handling own caseload
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Effective negotiator
• Ability to use own initiative
• Flexibility in relation to tasks undertaken
• Good listening and verbal communication skills
• Ability to maintain concentration and pay attention to detail
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• An enthusiastic and hardworking individual

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values

We are connected
We are Dynamic
We are Innovative
We succeed together