Financial Investigation Unit Senior Operational Leader for Child Maintenance Servic

The Senior Operational Leader for the Financial Investigation Unit within CMS leads a large, complex and geographically dispersed team of 75-100 investigators, across England, Scotland and Wales requiring strong and confident leadership, and must have the ability to translate departmental and directorate strategy into action, as well as demonstrating a passion for building high performing and inclusive teams that are empowered to succeed.
The post holder will specialise in fraud, financial error investigations and fraud prevention activity, linking to the DWP Fraud Error and Debt strategy and delivering against agreed performance measures whilst protecting some of the most vulnerable people in our society.
The post holder will ensure that all criminal and Financial Investigations in CMS are conducted professionally and lawfully, playing a major part of the CMS Faster Enforcement Strategy.
The successful candidate will model strong leadership behaviours, helping everyone to understand the vision and direction of CMS, translating strategy into operational service delivery, inspiring and engaging our people to adopt shared aims, celebrate success, and help make CMS a great place to work.
The successful candidate will enable everyone to feel valued, included and able to thrive; as well as co-ordinating the development of external relationships to deliver the best possible service for our colleagues and customers.
The post holder will be an active and visible member of the national Enforcement senior leadership team, contributing to the wider departmental agenda of ensuring money is paid for Children and that both paying and receiving parents receive good customer experience.
The post holder will encourage collaborative working between teams, directorates, and stakeholders to drive innovation and service improvements whilst ensuring teams work within budget and headcount control costs, delivering value for money and efficiencies.
The successful candidate will need to be adaptive and creative, regularly applying this to complex problems and uncommon situations; departing from established patterns to drive greater innovation and achieve higher organisational performance. This could include considering new or revised policy options, resolving complex HR casework, devising means of implementing new regulations, or planning and overseeing the management of projects through to completion, within set budgets and time-limits.
Candidates should note that this role will require frequent travel between DWP and third party offices, including overnight stays where required.