Finnish Speaking Operations Service Support Specialist

Ref: 22419

The Skills You Need: Fluent in Finnish and English, have experience of admin, running reports, updating systems or databases, data entry, using excel or customer service experiences.

Your New Salary: Up to £28K + benefits depending on experience.

Location: North London

Hybrid: 3 Days at home and 2 days in the office

Perm

Start ASAP

Working hours: 37.5 hours per week (Half to 1 hour lunch break)

Finnish Speaking Operations Service Support Specialist - What You'll be Doing:

Order Processing (E-books and databases)

• Maintain a high level of coding/quality of processing for e-books and database orders striving for 100% accuracy and meeting SLA’s for delivery of order processing requirements

Reporting of KPI mectrics

• Reporting and analysing tableou the following KPI reporting to CSM - Jets claiming, claims per publisher, and any other service related requested reports upon request.
• Support with analyising tableau reporting for DDE pipine business, DDE renewals reporting and present to CSM.

Customer Service Support

• Upon request handle the claims process for print issues validating claims through investigation, communicating with publishers and updating systems for both customer facing and internal knowledge base data
• Set up customer accounts including EDI invoicing

Coordination/specialist

• Complete routine audits for quality assurance and participate in analysis of various reporting on key activities
• Handle troubleshooting and required corrections reporting back on quality issues eg. credit requests
• Communicate verbally and in writing with Internal stakeholders obtaining information and presenting logical and clear solutions.

General

• Have a thorough understanding of systems, products and services adhering to workflows.
• Ensure high level of communication and transparency, regularly updating line manager and colleagues on progress of work and any problems preventing or delaying completion, and recommend solutions
• Strive for 100% achievement of performance against SLA and adherence to best practice

Finnish Speaking Operations Service Support Specialist -The Skills You'll Need to Succeed:

• Fluent in Finnish and English, both written and verbal.
• Proficient in Microsoft applications
• Ability to work with different tools and systems and multitask
• Previous admin experience
• Proficient data entry, running report and processing skills
• Previous updating systems or databases experiences
• Previous experience working in a Customer Service environment

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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