Fire Alarm Support Engineer

Fire Alarm Support Engineer or Access Control Engineer - Are you fed up with installing or working on the same old safety systems? You want to work with innovative fire safety, using cutting edge wireless technology for a British Tech business within the Fire detection sector? If you want to get in early and be a key influencer in our future, this could be the move for you.

BASIC SALARY: Up to £45,000

BENEFITS:
· 25 Days Holiday, Public Holidays and your birthday off.
· Annual Bonus based on company performance.
· Pension 3% - 3% contribution.
· Personal Development Budget.
· Personal Training Budget.

LOCATION: Coventry

COMMUTABLE LOCATIONS: Birmingham, Tamworth, Leicester, Redditch, Walsall, Wolverhampton, Dudley, Solihull, Marston Green, Coleshill, Halesowen, West Bromwich, Stourbridge, Smethwick, Kidderminster, Nuneaton, Worcester, Cannock.

WHY APPLY?

· An opportunity to develop your technical support career with promotions within 12 months.
· Gain exposure to new technologies, along with the training to support your career.
· You’ll work with a small, agile team and have the chance to get involved in way more than just the support- including installs, technology, and business growth into Europe.

JOB DESCRIPTION:Fire Alarm Support Engineer

As our Fire Alarm Support Engineer, you’ll provide telephone support on all things concerning wireless Fire Alarms. You’ll act as a key contact and escalation point for our premium commercial wireless customers, providing the very highest levels of service and issue resolution.

You’ll be responsible for responding to support requests, maintaining the ticket management, quality assurance and continuous improvement of products and projects.
You’ll be responsible for:

· Assisting the business customers service tickets.
· Creating and maintaining product documents, troubleshooting, customer engagement processes.
· Working with our group businesses and suppliers for wireless support.
· Proposing and leading improvements to SLA with key customers.

This is role will be based in our UK support facility, in Southern Birmingham with excellent transport links to the M6 and M1 motorways.

PERSON SPECIFICATION:Fire Alarm Support Engineer

We would welcome applications from either experienced Fire Alarm Engineers, or if you’re time served in access controls, CCTV or building security systems.

You may have experience of installing or supporting:
· Fire Alarms, Security Systems, Access Control, CCTV, Wired or Wireless.
· Battery powered knowledge.
· Experience with alarm systems, fire safety.
· Sound knowledge of BS5839.

It goes without saying you’ll need to be friendly and professional, willing to work as part of a small team, and flexible to the demands of a growing business.

We are happy to fund you through industry technical training to achieve and develop your career.

THE COMPANY:

We are a British manufacturer and provider of life-saving fire protection equipment, specialising in wireless Fire Alarm technology. We are spearheading the increased deployment of wireless Fire Alarm technology by delivering viable, user-friendly wireless options for every hard-wired application. We stand for innovation and the highest product quality. We are a market leader in the process industry.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.

REF: AC17467, Wallace Hind Selection