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Do you want to make a difference? Can you work under pressure? Are you a team player? If the answer is yes, then this could be the role for you!
Surrey Fire and Rescue Service are recruiting for permanent posts for Joint Fire Control Room Operators for vacancies based in Salfords, Surrey, covering the three counties of Surrey, West Sussex and East Sussex.
The Joint Fire Control operates 24 hours a day, 365 days of the year providing call receipt, call handling and mobilisation. The Control Room Operators work a rotating shift pattern of 42 hours a week including days, nights and weekends.
The successful applicants will form an integral part of a team whose priority is to receive emergency calls from members of the public, mobilise fire engines and firefighters who respond to a wide range of incidents throughout the three counties, including assisting other emergency services and partner agencies. You will join us as an apprentice and be enrolled onto the Level 3 Emergency Contact Handler Apprenticeship program. Please click here for further information. Emergency contact handler / Institute for Apprenticeships and Technical Education
This role provides you with all the essential training and an opportunity to play a key part in our Service. Starting salary of £25, 819 per annum as a trainee firefighter control, moving to £26,895 per annum as a developing firefighter control upon completion of basic training, rising to £34,415 per annum once you have become a competent firefighter control in Surrey. You will also receive an additional Surrey Allowance of £1,575 per annum on top of your annual salary.
Job Introduction
The successful applicants will:
- answer, advise, record and action emergency calls.
- assist in the continued management of incidents.
- carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response.
- have the ability to work under pressure in a fast-changing environment.
- have a positive and flexible attitude to all aspects of work.
- be able to work as part of a team and act on own initiative.
- be able to undertake intensive initial training and study in own time.
- have a good level of commitment to own development.
Applicants must have
- GCSE in English Language at grade C or Level 4 or above
- 4 additional GCSEs at grade C or Level 4 or above
excellent fast and accurate keyboard skills
excellent verbal and written communication skills - a confident telephone manner
- Ability to work under pressure in a fast changing environment
- Be able to work as part of a team and act on own initiative
Desirable
- GCSE in Mathematics at grade C or Level 4. (This is a requirement of the apprenticeship, there are opportunities to complete this whilst on programme).
Job Details
Surrey Fire and Rescue Service has the responsibility of protecting over one million people who live in the 650 square miles of Surrey. The Service employs just under 700 people across the County in a variety of roles. Comprising both uniformed personnel and support staff, they all share one vision: With you, making Surrey safer. We do this by:
Serving the needs of our community.
Flexibly responding to a constantly changing environment.
Recognising and embedding diversity in everything we do
Solving challenges through intelligence driven collaboration, innovation and improvement.
Surrey Fire and Rescue is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Our Core Code of Ethics
- Putting our communities first
- Integrity
- Dignity & Respect
- Leadership
- Equality, Diversity and Inclusion
Additional information
Format of selection process
Stage 1 -
1. Application through Recruitment Portal Tribepad
2. Evidence of qualifications shared
Stage 2 -
Successful applicants will be invited to an assessment centre*
Assessment Centre will involve.
- Behaviourally Based Interview
- Assessment testing accuracy and speed
- Group Discussion
- Arctic Shores online assessment
At each stage, the candidate will be informed if they have been successful and can move to the next stage.
*Dates available for the assessment Centres are as follows:
19th & 20th February 2024 at Broadcast House
The address for Broadcast House is Woodhatch Place, Cockshot Hill, Reigate RH2 8EF.
