First Line Analyst

First Line Analyst
Willing to go through SC Clearance
£18 per hour PAYE
3 month rolling contract
7am - 7pm Mon-Fri shift rota
Milton Keynes MK19 7BH
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.
SC cleared candidates are preferred, and the contract has the potential to become permanent.
The client site is a Security Cleared environment, so the successful candidate must be able to go through security clearance.
Your new role
· Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
· To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract
· Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
· Provide Technical Leadership in own specific area of expertise.
· Document and reports on work completed to ensure compliance with Company and Customer Procedures.
· Contribute to the development of technical procedures and standards to meet business and customer requirements.
· Escalate issues in line with company processes to ensure customer demands are met.
· Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
· Evaluate escalations and resolve appropriately to ensure customer demands are met.
· Provide customer service to internal and external customers to ensure consistent experience.
· Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
· Identify own development needs in line with business objectives.
· Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
· Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
· Ensure Department/Contract meets SLA performance targets
· Maintain and improve customer satisfaction levels
· Understand and adhere to policies and procedures
· Keep skills up to date with IT industry standards as appropriate to the role/Contract
· Attain and maintain accreditations as appropriate to the role/Contract
Skills/experience required in detail
· Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer
· Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure
· Committed to customer satisfaction and ownership of issues
· Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
· Experience with supporting remote workers across a VPN
· Demonstrates analytical and systematic approach to resolving complex problems and assignments.
· Takes initiative in identifying and negotiating appropriate development opportunities.
· Able to define and follow instructions and procedures
· Proven experience in IT Service environment.
· Demonstrates the ability to absorb and apply technical information.
· Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
· Ideally certified in appropriate technologies to support business strategy.
· Demonstrates an organised approach to work.
· Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
· Proven ability to work under pressure and to tight deadlines.
· Routine administrative skills
· Demonstrates effective interpersonal, literacy and numeracy skills
· Demonstrates awareness of health and safety at work
Your advantages
Well-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.

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