First Line Support

First Line helpdesk Analyst
SC Cleared or willing to go through SC Clearance
£11.80 per hour PAYE
3 month Contract, 9am-5.30pm
Derby DE21 7BE
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.
The client site is a Security Cleared environment, so the successful candidate must be able to go through security clearance.
Your new role
Day to day duties and expectations
Call taking; Queue management; Good time keeping
To deliver outstanding service by understanding users IT and business needs
To provide centralised advice and support to customer in line with contractual arrangements.
Flexible working approach due to working hours.
Be able to deal with upset users from all levels of the business
Provide single point of contact for users
Develop and maintain rapport with end users
Able to differentiate between numerous customer applications.
Be able to draw on experience to coach both end users and colleagues.
What you\'ll need to succeed
Good communication skills; Has excellent communication skills and is able to demonstrate customer understanding, empathy, detailed listening and is able to speak with a user in a calm and polite manner; Proven customer service skills; Positive, enthusiastic and supportive; Ability to work under pressure; Effective keyboard skills; Ability to take ownership of incidents and resolutions; Be able to talk and type; Good troubleshooting/ problem solving skills Excellent knowledge of windows trouble shooting skills and be able to adapt to varying versions and services; Experience of working in a 1st line / 2nd line environment with varying degrees of intensity and difficulty
Your advantages
Well-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk