First Response Advisor - Housing Disrepair

First Response Advisor - Housing Disrepair DepartmentFull Time, Permanent£21,000 - £24,000Liverpool City Centre (Hybrid Working Available)An exciting full-time opportunity has arisen to join a dynamic, expanding law firm in the heart of Liverpool City Centre. Our client specialises in a range of civil litigation matters and are currently expanding their growing Housing Disrepair department.We are looking for a confident, self-motivated and ambitious person to fill the role of First Response Advisor. Experience within a law firm is essential for this role but you don't need to have existing Housing Disrepair experience as there is plenty of training and support available!Main duties and responsibilities:

• As a First Response Advisor you will be the first point of contact for clients. The role involves making outbound calls to clients and potential clients to assist them with the completion of various paperwork.
• You will also take inbound calls from new clients and will assist with directing main line inbound calls.
• You will help guide clients through our policies and procedures, ensuring both parties have the required information for us to be able to take on their claim.
• Accurate data collection.
• Maintain a high level of phone etiquette and professionalism at all times.
• Communicate effectively with customers, colleagues, and other departments to resolve issues or escalate as necessary

Job Details and Benefits:

• Full time, permanent
• Monday - Friday, 35 hours a week
• Hybrid working - ability to work from the office and from home!
• Training and progression opportunities
• Brand new office in Liverpool City Centre.
• 25 days paid holiday per year plus + bank holidays + extra day off for your birthday + first day of school off (pro rata for part time positions)
• Medicash membership
• Excellent training and progression opportunities including Training Contracts.

If you feel the First Response Advisor position may be for you or you are interested in finding out further information, please contact Joe at Everpool Recruitment by email or call . Alternatively, you can apply to this advert and someone from the legal team will be in touch.