First Response Assistant

Are you looking to join an award winning and forward-thinking law firm? If yes, then read on.

Our busy solicitors practice has an exciting new opportunity for a First Response Assistant to join a growing department within the firm.

The role requires confident and enthusiastic individual to act as a first point of contact for clients, other firms, court offices etc. Therefore, it is essential that the right candidate can present excellent customer service skills and telephone manners.

Duties will include but are not limited to:

• Greeting occasional visitors to the office
• Answering telephones
• Dealing with incoming enquiries  from clients, redirecting enquiries to appropriate person
• Liaising with internal departments over opening clients’ accounts, updating clients’ records, processing payments
• Maintaining the diary; arranging appointments for fee earners
• Translation of correspondence and documents
• Filing, photocopying
• Dealing with post
• Ordering office consumables
• Other tasks as and when required

To be considered for the role you should:

• Be confident with strong communication skills
• Have an excellent telephone manner
• Have excellent written and verbal communication skills with a good command of the English language
• Be organised and able to prioritise busy workload
• Be able to work under pressure and to meet tight deadlines
• Be a team player with a friendly personality
• Have good customer relation skills

Previous experience in an office-based role or legal background is preferable and will be an advantage but all ambitious and enthusiastic individuals are welcome to apply for the position. 

Other Job Details:

• Job Location: Hybrid M32 / remote
• Job Type: Permanent
• Salary: £22500
• Hours: 37.5 hours per week (Mon-Fri)

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact.