First Response Technician - Fire - Various Locations

First Response Technician - Fire

Location: There are opportunities in numerous locations across the UK

Job Market - Building Services / Insurance Claims

First Response Technician - Fire - About the role

You will undertake Fire damage and accidental damage restoration projects (cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

First Response Technician - Fire - Key duties

Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals

Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required

Undertaking onsite inspections, Cleaning of fire damaged buildings and contents. Removal of debris.

To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded

Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review

First Response Technician - Fire - Key requirements

At least 2 years previous experience of working in construction and/or building works

Basic computer knowledge

Knowledge of the Insurance claims process (desirable)

Previous experience within damage restoration (desirable)

Asbestos awareness (desirable)

Qualifications

Full driving licence with no more than 3 points