AddressOverview
Role Profile – Access to a car is ESSENTIAL for this role
The Floating Support Worker will cover the Borough of Guildford and be responsible for the delivery of individual, positive, outcome focused support packages to clients of Riverside’s community based services and ensuring that the support service promotes empowerment and independence to clients who are homeless. It is imperative to work as part of a staff team that is committed to “best practice” in the social housing field whilst travelling and travel to work within a defined geographical area.
Role requires :
Provide a housing related support service to clients who are homeless and are in need of temporary accommodation.
Delivering a ‘best practice’ support service, appropriate to clients’ needs.
Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
Supporting clients with day-to-day support and tenancy needs, liaising with landlords to find suitable accommodation.
Knowledge of ‘best practice’ in both crisis intervention and planned support working.
Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs. Ensuring clients have access to relevant external support services.
Working with clients to agree and set goals and actions.
Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of welfare benefit claims.
Promote and encourage a high level of client involvement, consultation and communication.
Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
Working in line with health and safety, lone working procedures and safe guarding requirements to ensure the overall safety and security of the clients.
To ensure intelligence is shared with appropriate agencies regarding rough sleepers and begging in the town centre.
Service delivery
To understand your role in the organisation and to be accountable for your contribution to maximise profitability
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
Actively involved in team meetings and attending regular supervisions.
Working with colleagues to ensure key performance indicators are being met.
Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
Working in line with other key agencies, both in statutory and voluntary sectors.
Ability to use appropriate IT systems and maintain professional and timely records
Attending appropriate training and development opportunities as required.
To adhere to agreed Riverside policies and procedures.
Other Duties
To provide a high quality, customer-orientated service championing “Riverside Service Style” practices
Constantly review work outputs, setting improvement targets and appraising individual performance
Participate in the work of the Divisional team, encouraging innovation
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
Any other relevant duties as required by the designated manager.
To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
Tagged as: housing, supported housing
