Floor Manager

Role: Floor Manager, Fashion Retail

Location: Manchester, Arndale

£27,000 basic + benefits

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. 

The role of Floor Manager:

As a retail Floor Manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

Benefits of Floor Manager

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more! 

As a Floor Manager, your responsibilities include:

• Spending most of the day on the shop floor, trading with stylist teams and ensuring smooth processes.
• Ensuring customers receive the best in-store experience.
• Overseeing and leading support for the stylist team on first-line customer queries, emails, chats, and calls via the online service system.
• Collaborating with customer experience team leaders to manage KPIs and SLAs for online support.
• Acting as an expert ambassador for the product, inspiring both in-store and online customers and the team.
• Being commercially driven to display products effectively, following guidelines and highlighting best-sellers.
• Managing day-to-day operations, team deployment, and ensuring stylists receive necessary support and coaching.
• Working with the management team to help the store exceed targets and KPIs.
• Handling people matters, such as return to work interviews, liaising with HR, conducting investigations, and managing performance/attendance.
• Creating and implementing floor plans and rotas, setting the store up for success each day. 

What skills do I need to be a Floor Manager?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

About the location

Our Arndale, Manchester store has been open since 2019 and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our store is one of a handful of stores in the UK with a modern design and aesthetic, making it very unique to our customers. Our team loves to keep up to date with fashion trends and enjoy being creative.  Store location: Approximately a 15 minute journey from Manchester Piccadilly station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.