Floor Staff

At The Lake House we give our people time, time to be themselves, time to develop their skills, time to feel part of something good, time to talk and time to grow. We believe by investing time in our people, our communities and our business we will develop an exceptional place to work.

The primary role as a member of Floor Staff is to provide excellent customer service to our guests during their dining experience in our restaurant. You need patience, perseverance and personality to thrive in this role.

Your responsibilities include:

• Greeting and seating guests
• Provide information about our menus, offer appropriate recommendations, and communicate any menu changes or out of stock items to the guest straight away
• Communicate effectively with the bar and kitchen staff so that orders are completed accurately and efficiently
• Work well under pressure and in a fast-paced environment
• Be a team player and support your fellow team members to ensure the customer receives the best experience possible
• Be polite with customers
• Participate in staff briefings and any training programs implemented to improve personal and departmental standards
• Report to shift on time and in the correct uniform
• Maintain a high standard of personal appearance and hygiene
• Handles complaints as per instruction or consults the immediate supervisor/manager
• Upsell additional products when appropriate
• Accurately place food and drink orders using the POS system
• Serve food and drink orders
• Deliver checks and collect bill payments
• Follow all relevant health department regulations
• Carry dirty plates and silverware to the kitchen for cleaning
• Carry dirty glasses to the bar for cleaning
• Arrange tables to accommodate large bookings when required
• Check customer’s ID to ensure that they meet the age requirements for alcoholic beverage consumption
• Prepare tables by setting up silverware, napkins, and menus
• Maintain a clean and tidy dining and bar area by sweeping, mopping and dusting when needed
• Ensure the cake station is always clean and stocked
• Ensure you are complying with the allergen procedure in place and if unsure report to line manager
• Go above and beyond for our guests so that they leave the restaurant feeling satisfied and wanting to return
• Be a fun loving, energised team player
• Be willing to lend a hand to other departments whenever required
• Completion of open and closing duties
• In the fast paced environment of Hospitality and as part of a tight knit team it will sometimes be asked of you to do tasks that are not part of your day to day job description.
• To comply with all relevant internal rules, policies and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Team Handbook.
• In the fast paced environment of Hospitality and as part of a tight knit team it will sometimes be asked of you to do tasks that are not part of your day to day job description.