Address
Form of work
SalaryWho are we
The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
In joining the floor room family, you will join a well connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
We create an experience to ENJOY, a vision to INSPIRE and a relationship to TRUST
The Position
We currently have a number of exciting opportunities for Flooring Consultants to join the floor room family across a number of locations in the UK.
As a Flooring Consultant, you will drive sales and profitability through the delivery of an inspired end to end customer experience.
Key responsibilities:
Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
Provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey.
Play your part in ensuring the store is impeccably presented both front and back of house and that product samples are impeccably presented.
Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired.
Develop a detailed understanding of the customer’s project, taste and preferences
Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including In-Home Consultants and Fitters)
The Person
The successful candidate will meet the following criteria:
You will have proven experience in a similar role.
Demonstrable experience/interest in interior design/textiles, home trends and styles
Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
Must be computer literate with a good working knowledge of MS packages
Will have experience of working to sales targets
Good administrative skills
Benefits
Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
22 days holiday plus bank holidays
Competitive salary & bonus scheme
Retail discount
Cycle 2 work scheme
Digital GP service
Holiday trading
Pension scheme
Heath cash plan
Life assurance
Give as you earn
