Fluent Serbian Speaker - WFH

Are you a Fluent Serbian Speaker looking for a Remote customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world?
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd. We're waiting to welcome you to our friendly team.
About the Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels (Whats App & Live Chat).
This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career.
We'll give you all the training you need to succeed.
We'll give you:
GBP21,450.00 per annum
A hybrid role with the possibility to work fully remote after on site training and support
28 days (including statutory) holiday which increases with length of service
You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
About You
Will be fluent in Serbian & English - written and spoken
Have excellent written communication and customer service skills
Able to work at a fast pace, but also maintain a high standard of quality
Candidates will only be considered for the role once a fluency test has been conducted and passed - This is part of the interview process.
What will you be doing?
Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints.
Maintaining a high standard of quality work to ensure that customers are treated fairly
Reporting to your Team Manager
Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
Representing the brand well and ensuring customers are kept satisfied
Written communication with customers in Serbian and English
Hours of work
Full time flexible between Monday - Friday 8am-6pm, 37.5 hours per week
You must be able to complete 2 week full time training - Remotely
Must be able to commit to the first day in our Sheffield Office.