Fm Helpdesk Coordinator

As the biggest Pub Group in the UK, Stonegate Group have an wide ranging property portfolio of pubs, bars and late night venues that we own. We have a fantastic internal Facilities Management team who look after these properties and we're recruiting for 3 Facilties Management Helpdesk Coordinator to join the team of coordinators. Based in our offices in Solihull, this is a great opportunity for an organised and proactive administrator, with excellent customer management skills.

We have both a permanent and two 12 month Fixed Term Contract available.

As a FM Helpdesk Coordinator you'll;

• Provide administrative support to the Property Department and fieldbased teams, using your knowledge to provide excellent customer service across all areas of responsibility.
• Provide specialist support on repair and maintenance systems aligned to the respective business, administering contractor quotations and for providing oversite to ensure that activity is completed proactively.
• Maintain business continuity at all times, prioritising activity accordingly.
• Demonstrate a proactive approach and identify opportunities for better ways of working and sharing best practice amongst the wider Property Support Team.

The role requires an excellent communicator, highly-organised, acting as a key link between field based staff, contractors, suppliers and administrative colleagues and a flexible approach to the working week.

Key Responsibilities - Duties and Responsibilities

• To provide comprehensive administrative support to the Property Department
• Conduct weekly structured calls with Property Managers where required.
• Management of the internal property systems daily workflow (Property Universe / CRM or Pro-Nett)
• Proactive approach to the management of Planned Maintenance Visits (PMV’s) to ensure no risk to the business exists.
• Administration associated with closed houses, F&F valuations and utility services management.
• Distribution and responses to statutory notices
• Manage the day to day performance of service providers and contractors to maintain business continuity and achieve agreed service levels.
• Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimised and ensuring all actions are completed in time for transfer.
• Provide support for capital investment activity.

We're looking for our new FM Helpdesk Coordinator to have:

• Commercial awareness; You'll understand the need to work with pace and accuracy
• Effective time management and organisational skills; administering multiple tasks within budget & deadline.
• Clear written & verbal communication skills with good attention to detail
• Proactive team worker able to work with autonomy.
• Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs

What's in it for you?

• 25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .