Fm National Technical Compliance Manager

• Salary plus either car or £5880 allowance
• Mon to Fri
• Home working with some national travel

One of the UK's premier and most celebrated Facilities Management (FM) providers are now looking to develop the engineering resource dedicated to their major banking customer. This account is high value, prestigious and high profile with the client's estate spanning retail and corporate.

This Engineering Manager will be provide Technical expertise and Contract Management support to the UK Retail portfolio and act as point of escalation with the client engineering function in relation to UK Retail Branch Network. 

The Retail collection sits at just over 300 sites across the height and width of the UK, and is serviced by mobile engineers from a central business unit.

In a nutshell, this role is intended to act as the Primary technical support in region to the Retail Account Team and to work in partnership with the central team to provide strategic direction and continuous contract improvement. To develop and maintain strong working relationships with key clients, Suppliers, and the wider employer community.  Promote a positive culture and attitude of right first time.

*This is more of a governance type role and therefore does not include line management responsibility*.

Actions will include:

• Monitor Planned, Reactive and Corrective Work Order Management status across the teams and overall Account to ensure work orders are completed within contract KPIs, ensuring there is no build up of overdue WIP work orders.
• Monitor all audit actions and support relevant teams in the closure within agreed timescales, and where applicable work to close out of any overdue audit actions.
• Provide support and assistance to the operations team in effective resolution of risks to Retail Banking environments as noted on the risk register.
• Support Above Base process to ensure that submissions are considered and actioned by client within required timescales.
• Review rejected or on hold AB submissions so that there is a triage process which considers impact to client & to the employer if works are delayed or incomplete.
• Receive CRES feedback in respect of all technical deliverables and take appropriate actions to deal with complaints promptly and ensure customer satisfaction.
• Be an active participant in reviewing existing and implementing new techniques to enhance the service to our clients.
• Support further development of retail maintenance specification against client needs and changes to legislation & regulation.
• Ensure effective escalation, communication and recording of risk to the operation of the Retail Banking environments within assigned region

We need from you:

• Clear M&E qualification and strong technical experience plus ideally the proven ability to work closely with mobile teams of engineers across a large area