FM Performance Officer

JOB TITLE: FM Performance Officer

LOCATION: Hybrid working, SW18 2PU

PAY RATE: £16.49 paye / £22.08 umbrella per hour

START DATE: ASAP

DURATION/Hours: 3-month initial contract/ 36 hours a week

Job purpose:

• Performance management support and management reporting of FM service delivery.
• Provides administration, helpdesk and financial support to FM service delivery including FM Operations and FM Building Services
• Monitoring and reporting of FM performance and customer satisfaction against operational and financial Key Performance Indictors.

Duties & responsibilities:

• To provide administration and budget management support to FM Operations and FM Building Services Teams.
• Working closely with FM Helpdesk and FM Team(s) to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction.
• Create variations to Convert Helpdesk Reactive tasks to Purchase Orders and issue of same to Integrated contractors and supply chain partners.
• Reconcile contractor and supply chain partner invoices for good and services against original HD and PO reference. Update Concerto CAFM system.
• Provide a full business support functionality, including but not limited to procurement tenders, quotes, processing documents and letters, procuring consultants and contractors from Construction Line, working on procurement portal Delta, downloading tender returns etc.
• Use of Capita Integra finance system and Concerto CAFM system for raising all planned preventative maintenance, remedials and reactive orders as required.
• Ensure that integrated contractor and supply chain partner invoices are processed for payment within agreed payment terms to avoid potential disruption to FM service delivery and maintain positive, collaborative working relationship(s).
• Monitoring and management information reporting of accolades and complaints.
• Conduct daily contractor service reviews using data from the CAFM system, managing assigned SLA's.
• Procurement Tenders and Quotes - this includes producing tender documents and letters, procuring consultants and contractors from Construction Line, up-loading tender Documents on the Delta Portal, and downloading tender returns from the portal once completed and opening tenders.
• New supplier requests - Setting up new suppliers on Council's Integra payment system, collating financial details, reasons for set up, quoted works paper trail and procurement information.
• Display Energy Certificates (DEC) - Raising invoices for Schools across both Boroughs for DEC carried out.
• Raise PO for Capital Projects & making interim and final payments on request for partner services, as well as raising API for emergency payment requests from partner services.
• Creating new instructions for VAMS in house contract with Home Ownership and Housing department. Creating quarterly reports for Internal charging.
• Raising API for Council leased properties, paying service charges, insurance orders for VAMS & Avison Young.

Knowledge, skills & experience:

• Detailed knowledge of SSA finance systems and Procurement Guidelines.
• Detailed working knowledge of Concerto CAFM system.
• Knowledge of the property and facilities management industries.
• Budget management and reporting.
• KPI monitoring and reporting.
• Contractor invoice processing.
• Working with finance and CAFM systems.
• Managing complex workloads to meet tight deadlines.
• Excellent IT skills including as a minimum Intermediate Excel.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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