FNOL Claims Advisor

Your new company
An amazing opportunity is available to work with an award-winning specialist insurance business based in Egham for a friendly and professional customer service advisor in their claims team. This is a fantastic business who has done exceptionally well by doubling their business in recent years and pride themselves on developing and nurturing their team to help them progress their careers. The business is forward-thinking, offering an impressive hybrid working schedule of only 2 days a week in the office after training!
Your new role
Your new role will be to work in their claims and repairs management team, being the first point of contact for inbound customer enquiries relating to purchasing insurance. You will guide the customer through available products and services, answering any questions in detail and building rapport through the customer journey. You will also respond to customers via email and will receive full training to ensure you are knowledgable on the insurance market. You will input customer data into the inhouse system, and make outbound calls to customers to update them about their claim.
What you\'ll need to succeed
In order to be successful you must be within a reasonable location to Egham, have your own vehicle and be able to drive as the location isn\'t accessible without a car. You will have recent experience within an office environment either within a customer service/contact centre position or an office administration role where you have spoken to customers on the phone. You will have good communication skills and be able to build rapport.
What you\'ll get in return
In return you will be offered £24,000 - £25,000 depending on experience, private medical insurance, 29 days annual leave including bank holidays, free fruit in the office and even quarterly spa treatments in the office! You will have free parking and a fantastic hybrid working schedule of 2 days in the office and the rest at home after training (6 weeks). Working hours are 37.5 a week, with 8 hour shifts mostly within 8.00am-5.30pm, one evening per week which can be done per home and one Saturday per month (time off during the week if worked).
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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