Food And Beverage Manager

This role is a Senior Manager post and as such holds full accountability for Health and Safety Compliance, Team welfare and development and the Strategic management of the venue.

Senior Management Accountabilities:

1) To provide leadership to all Snozone team members, exhibiting Snozone’s values with every interaction.

2) To be fully conversant with and strictly adhere to, all Health and Safety regulations, Food Safety regulations and Fire Safety regulations.

3) To ensure Snozone’s Brand Standards and Terms and Conditions are implemented across all departments and corrective coaching is always applied when found not to be the case.

4) Undertake Senior Manager on Duty responsibilities including the opening and closing of the building.

5) Contribute to the strategic decision-making process for the venue; identify commercial opportunities and areas to strengthen cost control.

6) Ensure that all team members are thoroughly updated and informed about all company information.

7) Deliver the targets and objectives set by your Line Manager.

Health and Safety:

1) Accountable for the compliance of all mandatory Health, Food and Fire Safety training using Citation.

2) Accountable for the compliance and immediate reporting of all related Health, Food and Fire Safety issues, incidents and accidents

3) Accountable for providing updates to the team on Health and Safety compliance at the team meetings.

People:

1) Fully comply with the People Guide and all policies and procedures and the reporting of such, utilising the Fourth system.

2) Conduct bi-annual appraisals for your direct reports, setting clear targets and objectives.

3) Conduct fortnightly 1-2-1 meetings with your direct reports aligned to their targets and objectives, coaching them to a higher performance standard.

4) Hold mandatory monthly team meetings with your department including role-play training to improve conversion.

5) Ensure staffing levels are appropriate to the needs of the business.

6) Ensure consistency of the recruitment policy- and that a fair and consistent process has been adhered to.

7) Ensure all staff are fully conversant with our full range of activities and product knowledge.

Strategic management

1) Ensure that the full Food and Beverage offer is available to guests at all times and where supplier shortage is found, substitute offerings are available as ‘specials’.

2) Ensure the PO process is always fully adhered to and liaise closely with Snozone’s Management Accountants where relevant.

3) Ensure that all inventory checks are performed daily and that stock & order sheets are presented to the DGM weekly.

4) Ensure all wastage is fully recorded to assist with future ordering.

5) Ensure the opening hours of the Alpine Kitchen are always fully adhered to.

6) Ensure that all orders are placed with only Snozone’s identified suppliers.

7) Install a culture of upselling throughout the team to maximise revenue.

8) Ensure that food is always presented to the determined specifications.

9) Take overall accountability for the department rota and check that they reflect operational requirements and optimum levels of guest service and engagement.

10) Ensure the Alpine Kitchen always maintains the highest level of cleanliness.

11) Hold the liquor licence for the venue.

Essential tools:

• Fourth payroll system
• Fuse User guide
• Fuse PO system
• SharePoint
• Citation Training System
• People Guide (Policies and Procedures)
• Brand Standards
• Marketing plan
• Food &Beverage pricing document
• Food specification book

The Person:

• Proven commercial experience and a track record of high performance in a similar single or multi-site business.
• Food and Beverage background or strong operational food-related venue
• Experience of budgetary control.
• Evidence of managing a high-performing team.
• A clear communicator and professional operator with extremely high standards of expectation.
• Possesses a very committed and diligent working style, with excellent attention to detail.
• Exhibits strong judgement, drive and influencing skills.

Qualifications:

• A-level standard or equivalent.

Able to demonstrate Snozone values:

• We lead by example in everything we do and have a passion for winning.
• We value and support our people.
• We’re open, honest and have exceptional standards.
• We believe in teamwork, together we’re stronger.
• We’re obsessed with providing an outstanding service for our guests.
• We’re always looking to improve our business, its revenue and its efficiency.