Food & Beverage Team Leader - Newport, South Wales

Food & Beverage Team Leader - Newport, South Wales

Summary

We are excited to have a new position as a Team Leader within our Food & Beverage team, who will be responsible for operating our cafes, bars and catering events. With a focus on menu items' quality and appearance, service and delivery times, and the finer details with our customers that define excellent customer service, you will lead by example, setting high standards of food hygiene, cleanliness, and presentation of our venues, supporting our Food & Beverage Manager, and supervising our Food & Beverage Assistants.

Hours, Pay and Benefits

• Hours: 37 hours per week (flexibility required in line with programmes and events)
• Salary: Starting at £24,612 per annum
• Benefits: 25 days per year holiday plus bank holidays, free Newport Live membership, generous pension scheme, free on-site parking, cafe discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Key Experiences and Qualifications

Key requirements:

• Experience of working in a busy, customer-facing catering environment
• Advanced Food Hygiene Certificate (Level 3) (or willing to achieve)
• Personal Licence Holder (essential for the role but not your application)
• Allergen Awareness
• Ability to adapt quickly to changing priorities and demands with a flexible attitude and approach
• Comfortable working under pressure during busy periods, without sacrificing accuracy or customer service levels
• Confident IT user

Beneficial to your application:

• Previous people supervisory experience
• Experience of stock control and ordering
• Relevant NVQ qualification relating to food/catering
• Health and Safety training / qualification
• Ability to communicate in Welsh

Role Requirements

We have two roles available; one at the Riverfront Theatre and one at the Regional Pool and Tennis Centre, with the requirement to cover shifts at the other venue as required, and any other venues where we may hold pop-up catering / bar facilities.

At the Riverfront, you will be responsible for the day-to-day running of the cafe and the catering services for any meetings and events we are hosting for visitors; during events and performances you will also be responsible for the running of our bars.

At the Pool and Tennis Centre, you will be responsible for the day-to-day running of the cafe, and catering services for any meetings we are hosting, as well as busy events such as swimming galas, tennis tournaments and track events at the Geraint Thomas National Velodrome of Wales (also located at Newport International Sports Village).

Main duties will include:

• Daily duties of running the café including customer service, cleaning, food preparation, compliance checks (such as opening and closing check lists) and all record keeping
• Ensuring individual compliance and accountability for health, safety, food hygiene, and all legal requirements, standards, policies, and procedures
• Preparing, cooking, and delivering food in the café and for events and parties
• Holding a Personal Licence and controlling the sale of alcohol
• Scheduling colleague rotas for your team, for correct cover levels in place for the day-to-day running of our cafe and bars, and for any meetings, events, or parties as necessary
• Supervising our Food & Beverage Assistants, including performance management and development reviews
• Ensuring all information, expectations and targets are clearly communicated to your team as necessary
• Assisting with stock control and ordering
• Deputising for the Food & Beverage Manager when require

Additional Requirements

• Flexibility to work shifts that can include early mornings, evenings, weekends, and bank holidays
• You must have a valid full UK driving licence (and willing to include business cover on your insurance) with access to your own car/vehicle, due to requirement of assisting with moving stock and equipment as and when necessary