Forecast And Insight Analyst

Circa £32,697 dependent on skills & experience
Full time, 37 hours per week
Permanent
Location: Hybrid - base location in Lincoln

Anglian Water offers a flexible approach, this role provides you with home and office hybrid working. Your base location and training will be at Enterprise House.

See the possibilities. Realise your potential

We are recruiting for a Forecast and Insight Analyst to join our Customer & Wholesale Services team on a permanent basis!

What you'll be doing:

The Resource, Planning and Delivery teamwork within the Customer and Wholesale Services business unit to ensure customer contacts are responded to within levels of service, these contacts encompass telephone calls, all digital channels and written correspondence. We are an inclusive team of 30 individuals with a genuine passion to make today great for our colleagues and customers.
As well as this, you'll be responsible for…
- The timely production of accurate short-, medium- and long-term demand forecasts using CACI Forecaster and Workforce management software mainly for our Debt Recovery teams.
- Taking ownership of forecasting models and data insight analysis
- Ensure the integrity and accuracy of demand forecasts using a range of software
- Interpreting analytical content and the ability to relay in a verbal format
- Leading the management of key metrics for trend analysis of customer contact
- Working collaboratively and liaising with key stakeholders
- Making a positive difference to the people you serve
- Developing expertise with the aim of becoming a forecast specialist, with continuous development through a variety of learning content
- Exploring new ways of working and encouraged to provide innovative approaches

As a valued employee you'll be entitled to:

-Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
-Personal private health care
-Annual bonus scheme
-23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
-Personal Accident cover - up to 5x your salary
-Life Cover at 8x your salary

What does it take to be successful?
- Numerically minded
- Strong Excel and analytical skills
- Customer service focus
- Excellent written and verbal communication skills
- Ideally experience in a forecasting or similar statistical role
- Self-motivated to achieve your own and team goals
- Demonstrate the use of initiative and independent judgement
- Problem analysis and assessment
- Planning and organisation
- Excellent computer skills including use of M365 suite (preferably PowerBI experience)

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 2nd April 2024

#loveeverydrop