French Speaker Restaurant Floor Manager

Position: Restaurant Floor Manager
(French Speaking)Reports to : F&B ManagerManages the following departments : Restaurant, and In Room Dining....At Sloane? est
la recherche d'un Restaurant Floor Manager pour rejoindre son équipe !What will I get?Salary ranges from £40,000 to £45,000 depending on experience, and plus an approximate service charge ranging between £8,000 to £10,000.Increased holiday allowance with length of serviceComplimentary meal while on dutyHSF Health Plan*Dental cost reimbursementOptical cost reimbursementComplimentary coverage for your partner and childrenHigh street and grocery shopping discounts, as well as discounted cinema tickets and more.Gym membership discounts.Access to a 24/7 GP advice line and counselling services, including support for dependents.Cycle to work scheme*Employee referral program for line employees.Learning and development opportunities.Contributory pension scheme*What will I be doing?As the Restaurant Manager, your role entails assisting the F&B Manager in delivering exceptional dining experiences and ensuring the seamless operation and financial success of the restaurant, and in-room dining. You will collaborate closely with the team to enhance guest satisfaction and foster a culture of ongoing improvement. Key requirements for this position include excellent communication skills, a customer-centric mindset, and the capacity to cultivate positive relationships.Operational Management:Manage and oversee the restaurant for smooth service.Apply up-selling techniques to boost revenue.Handle guest complaints professionally and follow hotel procedures.Create, implement and ensure adherence to standard operating procedures (SOPs) and standards.Ensure compliance with all regulatory controls, including UK laws, health, safety, sanitation, and alcohol awareness standards.Perform daily Restaurant walkthroughs and report issues to the F&B Manager.Collaborate with the Chef to refine restaurant and room service menus.Oversee minibar operations.Participate in weekly meetings with the senior management team.Assist in operational service demands.Greet hotel guests and VIPs.Coordinate and introduce training requirements.Conduct regular staff tastings to ensure the team has perfect knowledge and understanding of the menus.Managing Financial Performance:Prepare weekly Sales Reports and Cost of Sales Report.Meet budgeted cost of sales guidelines.Stay updated on industry best practices and competitors offeringsUse key performance indicators and financial targets for evaluation.Analyse financial information to support decision-making.Assist in revenue and cost forecasting.Control costs without compromising standards.Operate the department efficiently and strive for financial improvement.Compile departmental forecasts and budgets on time, ensuring targets are met.Stay updated on GDPR regulations and ensure compliance in handling personal data.Managing Health and Safety:Ensure team members in assigned departments adhere to security, health, and safety regulations.Follow fire instructions during emergencies and ensure team members are trained accordingly.Overall responsibility for health and safety within assigned departments.Attend statutory training and keep operations informed of legislative changes.Recruitment, Staffing, and Team Development:Develop and execute recruitment, training, and team growth strategies.Meet staffing needs, plan for growth, and explore opportunities.Provide coaching, training, and development for staff.Improve team performance while maintaining morale and productivity.Conduct regular performance reviews and conflict resolution.Ensure service standards align with SOP manuals through training and updates.What are we looking for?Minimum 1 years experience in a similar role within a luxury property (opening experience is highly desirable)Has excellent knowledge of wines and champagneHas strong upselling skillsHas customer service know-how and thrives on creating unique experiencesHas an outgoing and unique personality who prefers to stay in the outlets and interact with staff and customers alikeExcellent and personable presentation is keyContinually review staff performance and test their product knowledgeAbility to speak and write French is desirableA self-starter who is creative, highly driven and results orientated and has the ability to be proactive and reactive to both anticipated and sudden changesStrong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.Who are we?We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.One of Londons most awaited openings, the hotel will combine the quintessentially British style of the Cadogan Estate with the unique touch of French hotelier Jean-Louis Costes. Designed as an exceptional and inspiring destination, it will highlight the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.Independently run, the hotel will employ passionate, focused individuals with a determination to succeed. As our opening grows closer, we are on the search for the future ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.*Upon successful completion of the probation period*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.