French Speaking Customer Service Advisor - Remote

French Speaking Customer Service Advisor- UK Remote 

Core hours = 37hrs per week Monday to Friday with flexibility on hours worked

Basic Salary £25,000 p/a with benefits

Why choose our client?

Our client is a well-established global 100+ year old innovative printing, mailing and solution selling international business, providing technology, logistics, and financial services to more than 90 percent of the Fortune 500. They are also an award-winning company offering great flexible and remote working environments creating that all important work/life balance.

The French Speaking Customer Service Advisor role impact:

A client focused individual who thrives on making the client central to everything you do whilst providing best in class Customer Service. You are passionate about resolving issues and enjoy making recommendations for the improvement of business procedures and processes. 

You will:

• Striving for customer satisfaction, quality targets and service levels.  Deal with high level customer complaints or issues and those requiring escalation.
• Managing the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue within a quick turnaround time. 
• Delivering ‘best in class’ Customer Service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• Improving knowledge of outsourced business partner, to deliver enhanced SLA’s

As a Customer advocate, you have:

• People who thrive on making the customer, central to everything they do – ensuring a best in class Customer Service. You will always go the extra mile for the customer.
• Excellent communication skills, both written and verbal, and a high level of numeracy
• Be able to communicate well in both English and French
• PC literate in Microsoft applications
• Strong inter-personal skills
• Proven objection handling and decision-making skills
• A genuine customer focus and desire to work with people
• Demonstrable investigation, analytical and customer resolution experience
• Fluency in both verbal and written French is required for this role.
• Be required to have an adequate set up to work from home.
• Need to be self-driven and motivated as all training and support will be delivered remotely

They will provide:

• Holidays: 25 days + bank holidays running from January to December
• Life insurance: 3x basic salary
• Health: Online Dr at Hand GP Service for employee and dependents, access to Thrive Mental Health, and comprehensive Employee Assistance Programme
• Pension scheme: Defined contribution scheme with employer match contribution up to 6% of basic salary
• Employee Discount: Access deals for travel, restaurants and shopping

If you feel you have the skills required to become their French Speaking Customer Service Advisor, then please click ‘apply’ today – they'd love to hear from you!

Our client is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online